Hayley Bordelon
Madisonville,LA
Summary
Dedicated employee with skills in customer service, time management, and hospitality. Experience working in challenging environments to provide customer-focused experiences. Willing to take on any task to support team and help the business succeed.
Overview
9
9
years of professional experience
Work History
Waitress
TAVI
01.2023 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Intern Population Health
Ochsner Hospital
08.2023 - 12.2023
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Spearheaded and implemented new projects to expand scope of engagement.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Waitress/Bartender
The Greyhound
01.2022 - 08.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported needs of 15-person wait staff, who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality
Waitress/Bartender
Old Rail Brewing Company
03.2021 - 01.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Hostess
Half Shell Oyster Bar
06.2019 - 10.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Waitress
The Wine Garden
01.2018 - 02.2019
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Take-Out Server
Crabby Shack
04.2015 - 03.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Bachelor of Science - Health Systems Management
Southeastern Louisiana University
Hammond, LA12.2023
High School Diploma -
Mandeville High School
Mandeville, LA05.2017
Skills
- Customer Prioritization
- Time Management
- Communication
- Microsoft Office Proficiency
- Deductive Reasoning
- Safety and Sanitation
- Performance Improvement
- Customer Service and Rapport
- Workflow Coordination
- Hospitality and Accommodation
Timeline
Intern Population Health
Ochsner Hospital
08.2023 - 12.2023
Waitress
TAVI
01.2023 - Current
Waitress/Bartender
The Greyhound
01.2022 - 08.2022
Waitress/Bartender
Old Rail Brewing Company
03.2021 - 01.2022
Hostess
Half Shell Oyster Bar
06.2019 - 10.2020
Waitress
The Wine Garden
01.2018 - 02.2019
Take-Out Server
Crabby Shack
04.2015 - 03.2018
Bachelor of Science - Health Systems Management
Southeastern Louisiana University
High School Diploma -
Mandeville High School
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