Hayley Borek
Draper,UT
Summary
Adaptable professional with multiple years of experience and a proven knowledge of operating policies & procedures, project planning, and general contractor and customer communications. Aiming to leverage my skills to successfully fill the role at your company.
Overview
5
5
years of professional experience
Work History
PROJECT ADVISOR
Tesla
04.2021 - Current
- Respond to high volume of customer communications via Phone, SMS, Email
- Provide clientele and internal departments with project updates and setting expectations for future required actions to progress solar installations and coordinating active construction projects
- Work with general contractors, electricians, and architects to ensure all construction milestones have been completed
- Answer questions and provide direction on Tesla installation expectations
- Review architectural blueprints to verify plans for compliance to structural integrity and design compatibility
- Proactive outreach to onboard general contractors for Custom Homes partnership
- Collaborate with various internal departments to ensure accurate and timely actions to complete customer requests
- Detail-oriented, organized, and able to adapt quickly to changes in company protocol when necessary
- Proficient with corporate productivity tools (email, voicemail, MS Office, internet navigation, excel, and customer relationship management)
- Extremely driven and committed to learn as much as possible about Tesla product information and required processes for timely completion of Solar energy projects
VERIZON WIRELESS AGENT
TTEC
06.2019 - 01.2021
- Took inbound calls for various problems, including, but not limited to, phone plan changes, bill explanations, phone sales, etc
- Made sure the customer is educated on all the products and features that are recommended for them
- Accurately completed all documents needed for payment investigations, fraud investigations, plan change investigations, etc
- Listened to all complaints and concerns and calmly explained procedures when there is an inconvenience to the customer
- Provided technical support to customers with various phone malfunctions
- Made inner and outer site phone transfers
- Worked with various departments to meet the needs of the customers; including, sales, fraud prevention, portability department, etc.
Education
Bachelor of Arts (B.A.) Fine Arts -
KANSAS CITY ART INSTITUTE
Kansas City, MO01.2015
Skills
- Adaptability
- Interpersonal Communication
- Tesla Business Software
- Project Management
- Data Analysis
- Administration
- Critical Thinking
- Schedule Coordination
- Work Planning and Prioritization
- Conflict Resolution
Timeline
PROJECT ADVISOR
Tesla
04.2021 - Current
VERIZON WIRELESS AGENT
TTEC
06.2019 - 01.2021
Bachelor of Arts (B.A.) Fine Arts -
KANSAS CITY ART INSTITUTE