Hayley Borunda
El Paso,TX
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Excelencia en guantes
Chihuahua, Chihuahua
03.2021 - Current
- Collaborated with management on developing strategic plans for achieving business goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Created spreadsheets using Microsoft Excel to track data accurately.
- Created spreadsheets in Microsoft Excel to track customer orders and inventory levels.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Maintained an organized filing system of paper documents and electronic files.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Cashier
Orange Leaf Frozen Yogurt
El Paso, TX
05.2012 - 06.2016
- Performed other duties as assigned by management.
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Followed company security procedures for handling large sums of money.
- Ensured compliance with all safety regulations within the store environment.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Bachelor of Arts - Advertising
The University of Texas At El Paso
El Paso, TXSkills
- Problem-solving and conflict resolution
- Active listening
- Empathy and patience
- Office management
- Customer service
- Microsoft Office proficiency (Word, Excel, PowerPoint
- Team collaboration
Languages
Spanish
Professional
English
Professional
Websites
Timeline
Assistant Manager
Excelencia en guantes
03.2021 - Current
Cashier
Orange Leaf Frozen Yogurt
05.2012 - 06.2016
Bachelor of Arts - Advertising
The University of Texas At El Paso
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