Hayley Brokaw
Myrtle Beach,SC
Summary
Adaptable professional with a strong background in customer service. Flexible in both autonomous and team-oriented roles with heavy workloads. Known for being calm under pressure, naturally organized, and deeply compassionate. I am dedicated to making things run smoothly—for both people and the mission.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Grand Strand Equine Veterinary Services
10.2021 - Current
- Developing and implementing procedures, training, and policy. Assisting in recruitment, interviews, and onboarding. Writing the employee manual and building the website.
- Addressing day-to-day client inquiries and concerns. Managing relationships and solutions for staff and over 1,000 active clients.
- Maintaining accurate financial records and accounts receivable to ensure balanced budgets.
- Collaborating with third parties including veterinary offices, specialists, insurance agents, labs, and distributor representatives.
Behavioral Interventionist
Justice Works Behavioral Care
06.2019 - 10.2021
- Planning and leading lessons that incorporate social and emotional learning components for children ages 4-22 years.
- Planning and leading training with families to promote positive outcomes across home and school settings.
- Collaborating with therapists, case workers, and other clinical team members on treatment plans.
Office Manager
MATCH Property Managers
05.2014 - 06.2019
- Setting up preliminary filing systems and database. Generating forms, employee manual, and contracts.
- Managing appointments and personnel. Booking and managing Long-Term and Short-Term rentals for over 250 properties.
- Maintaining accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets. Handling security deposits.
Education
Bachelor of Science - Psychology
Coastal Carolina University
Conway, SC05-2018
Skills
- 10 years experience in customer service
- Training in crisis management
- Comfortable with heavy workloads
- Strong communication skills
- Coachable and adaptable
Certification
Veterinary Management & Leadership Conference
Attendee – Atlanta, Georgia April 2024
- Attended sessions focused on veterinary team leadership, client communication, and practice management
- Strengthened skills in navigating dynamics between doctors, support staff, and clients
- Gained actionable strategies for improving clinic workflow, conflict resolution, and team morale
First Aid/CPR Certified
Timeline
Office Manager
Grand Strand Equine Veterinary Services
10.2021 - Current
Behavioral Interventionist
Justice Works Behavioral Care
06.2019 - 10.2021
Office Manager
MATCH Property Managers
05.2014 - 06.2019
Bachelor of Science - Psychology
Coastal Carolina University
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