Hayley Brown
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Warranty Administrator
Napleton Hyundai | Genesis
07.2023 - 10.2023
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Maintained detailed service and customer records.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Managed rental fleet to better the expense of dealership's inventory costs.
Customer Relations Manager
Napleton Hyundai | Genesis
07.2022 - 07.2023
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created customer support strategies to increase customer retention.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Developed new employees and on-going performance assessment of current employees.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Certified in negotiation for conflict resolution.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Store Manager
Journeys Shoes
01.2021 - 07.2022
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assistant Store Manager
Ann Taylor Inc. LOFT
12.2020 - 01.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Merchandise Manager
TJX Companies, TJmaxx
09.2019 - 12.2020
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Developed and implemented successful strategies to increase sales and profits.
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
Cashier
Jaggers Restaurant
11.2018 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
Server
Northridge Gracious Retirement Living
03.2018 - 09.2018
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with residents.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns or health concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
High School Diploma -
Fishers High School
Fishers, IN12.2020
Skills
- Appointment Booking
- Policy Management
- Claims Processing
- Critical Thinking
- Staff Development
- Sales Techniques
- Database Management
- Customer Relationship Management (CRM)
- Proficient in CDK Global, VAuto Provision, Hyundai Genesis Dealer
Certification
- Platinum Certified Service Advisor, Hyundai | Genesis - August 2023
- Platinum Certified Warranty Administrator, Hyundai | Genesis - August 2023
Timeline
Warranty Administrator
Napleton Hyundai | Genesis
07.2023 - 10.2023
Customer Relations Manager
Napleton Hyundai | Genesis
07.2022 - 07.2023
Store Manager
Journeys Shoes
01.2021 - 07.2022
Assistant Store Manager
Ann Taylor Inc. LOFT
12.2020 - 01.2021
Merchandise Manager
TJX Companies, TJmaxx
09.2019 - 12.2020
Cashier
Jaggers Restaurant
11.2018 - 05.2020
Server
Northridge Gracious Retirement Living
03.2018 - 09.2018
High School Diploma -
Fishers High School
- Platinum Certified Service Advisor, Hyundai | Genesis - August 2023
- Platinum Certified Warranty Administrator, Hyundai | Genesis - August 2023
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