Hayley Brown
Louisville,KY
Summary
A highly motivated and dependable professional with 8 years’ experience in customer service/sales and management. Skilled in fostering relationships with clients and colleagues. Strong communication, organization and leadership skills. Ability to manage various tasks, projects and schedules. Committed to the assistance and support of others while maintaining a pleasant and helpful demeanor in order to achieve and surpass company goals.
Overview
13
13
years of professional experience
Work History
Lead Sales
The Connor Group
07.2023 - 11.2023
- Managed lease renewals and rental agreements to maintain an average occupancy of 96% of 250+ units
- Negotiated lease agreements resulting in a 15% increase in revenue and occupancy
- Performed regular property inspections to ensure the property was in compliance with safety regulations
- Resolved tenant concerns resulting in increased resident retention
- Assisted the property manager in all daily operations including budgets, repairs, monthly reports and expense control
- Ensured that the property and lease files were properly maintained and kept up to date in accordance with company policy
- Worked closely with the marketing team to employ strategic plans to achieve tenancy goals through developing and managing websites advertising property availability.
Sales Associate
The Connor Group
06.2022 - 06.2023
- Demonstrated exceptional customer service, resulting in positive online reviews and referrals
- Coordinated move-in and move-out processes to ensure smooth transitions for tenants
- Reached out to prospects via phone, text and email resulting in increased tours of the property
- Persistently followed up with potential clients
- Provided new tenants with an introduction letter regarding emergency contacts, insurance requirements, rent collection procedures and maintenance request procedures.
Assistant Branch Manager
Enterprise
01.2021 - 05.2022
- Facilitated daily morning sales meetings to track monthly goals
- Motivated, trained and evaluated staff and new employees
- Conducted sales training classes to develop staff and improve business
- Maintained inventory of fleet
- Established a daily schedule to maintain organization of day-to-day operations and tend to customer needs
- Reviewed and analyzed reports, financial statements and billing
- Achieved 'top 5' assistant branch managers in the group of 50 for 6 months in a row.
Management Assistant
Enterprise
05.2020 - 12.2020
- Participated in meetings, workshops and other learning opportunities in order to better understand the business and improve my sales tactics.
Management Trainee
Enterprise
11.2019 - 04.2020
- Effectively communicated with customers, vendors, coworkers and corporate accounts to maximize sales, customer service and overall operations
- Worked with other managers to plan and direct the work of the organization
- Supported managers with various tasks including policy making and goal setting
- Rented cars to customers while providing excellent customer service
- Maintained good relationships with other businesses to create more accounts for the branch
- Reached out to customers to ensure customer satisfaction.
Logistics Account Executive
Total Quality Logistics
02.2019 - 09.2019
- Managed an account and book of business
- Made prospecting calls to gain business from potential customers
- Maintained good relationships with customers by providing excellent customer service
- Managed daily shipments by being available 24/7/365
- Communicated with customers, carriers and shippers frequently to facilitate shipments
- Scheduled pickup and delivery appointments at various shippers and receivers.
Substitute Teacher
Jefferson County Public Schools
03.2017 - 02.2019
- Implemented prepared lesson plans in established classrooms
- Promoted learning by maintaining classroom management and discipline
- Completed documentation of attendance, grades, and other required details
- Maintained a safe and orderly classroom
- Utilized technology to enhance student education and grasp of materials
- Worked with principal’s office on disciplinary and safety issues.
Sales Associate
Mark’s Hallmark
06.2015 - 07.2016
- Running cash registers, answering phones, handling customer service and organizing/pricing merchandise
- Managing a friendly work environment
- Opening/closing procedures
- Educated new staff on organizational policies and procedures to promote timely and effective integration
- Worked collaboratively in team environment
- Maintained records related to sales, returns and inventory availability.
Sales Associate
Incredible Dave’s
12.2010 - 08.2014
- Running cash registers, answering phones, handling customer service and organizing/pricing merchandise
- Managing a friendly work environment
- Opening/closing procedures
- Educated new staff on organizational policies and procedures to promote timely and effective integration
- Worked collaboratively in team environment
- Maintained records related to sales, returns and inventory availability.
Education
Bachelor of Science - Middle/Secondary Education concentration in Spanish (K-12)
University of Louisville
12.2016
Skills
- Interpersonal Skills
- Effective time management
- Strong collaborator
- Computer and MS Office proficient
- Organizational abilities
- Strategic scheduling
- Problem solving skills
- Team building
- Multi-tasking abilities
- Maintaining documents and records
- Detail-oriented
- Negotiation skills
- Fluency in Spanish
Professional Experience
Adelante Hispanic Achievers – Louisville, KY
Intern/Volunteer/Tutor- 09/2015-05/2018
· Collaborated with a team of faculty to develop after-school tutorial program for students.
· Coordinated activities, lessons, projects, field trips and transportation for students.
· Fostered meaningful relationships among students through student field-trip and team-work community service projects.
· Communicated with parents regarding student activities.
· Instructed, tutored, and mentored individual students.
Timeline
Lead Sales
The Connor Group
07.2023 - 11.2023
Sales Associate
The Connor Group
06.2022 - 06.2023
Assistant Branch Manager
Enterprise
01.2021 - 05.2022
Management Assistant
Enterprise
05.2020 - 12.2020
Management Trainee
Enterprise
11.2019 - 04.2020
Logistics Account Executive
Total Quality Logistics
02.2019 - 09.2019
Substitute Teacher
Jefferson County Public Schools
03.2017 - 02.2019
Sales Associate
Mark’s Hallmark
06.2015 - 07.2016
Sales Associate
Incredible Dave’s
12.2010 - 08.2014
Bachelor of Science - Middle/Secondary Education concentration in Spanish (K-12)
University of Louisville
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