Hayley Burns
Hagerstown,Maryland
Summary
Compassionate healthcare worker with years of hands-on experience overseeing patients prone to self-harm or suicide. Respectful and kind professional certified in lifeguarding and swim instruction coupled with in-depth knowledge of patient safety techniques and procedures. Polished in assisting with ambulation, monitoring patient behavior and noting and reporting changes in patient condition. Versatile and communicative individual committed to providing safe, caring environment for patients.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Hands-On Clinical Observer
Meritus Medical Center
Hagerstown, MD
06.2020 - Current
- Communicated with patients, ensuring that medical information was kept private.
- Pursued all opportunities for learning by attending procedures, treatments and examinations.
- Entertained and conversed with patients to keep patients mentally healthy and alert.
- Collaborated with person healthcare staff to promote safety during care and respond to individualized needs and activities.
- Asked insightful questions to gain deep understanding of hospital work.
- Recognized and reported patient discomfort and distress to nurse or other appointed health care team members.
- Observed patients' conditions by measuring output and vital signs, reporting significant changes to staff through chain of command.
- Assisted patients with activities of daily living such as feeding, toileting and bathing.
- Removed unsafe objects from room to prevent patient from causing harm to self or others.
- Used therapeutic communication and other non-invasive methods to deescalate aggressive behavior.
- Maintained clean, safe and well-organized patient environment.
- Supervised daily activities and provided assistance when needed.
Lifeguard
Meritus Medical Center, Total Rehab Care
Hagerstown, MD
03.2020 - Current
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed weather and water conditions and alerted visitors to potential dangers, including storms and rip currents.
- Checked water readings every 4 hours to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Attentively monitored swimmers to identify distress.
- Share tips with patrons on swimming techniques and strength training.
- Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude.
Lifeguard/ Swim Instructor
YMCA
Elizabethville, PA
04.2018 - 01.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Taught students pool and water safety guidelines.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Reminded students to practice swimming strokes to develop their skills and improve technique.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
- Gave private lessons to special needs students, including those with disabilities, teaching such techniques as floating and treading water.
- Observed weather and water conditions and alerted visitors to potential dangers, including storms and rip currents.
- Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude.
- Attentively monitored swimmers to identify distress.
- Entered water immediately to pull struggling swimmers to safety.
Lifeguard Manager
Elizabethville Town Pool
Elizabethville, PA
05.2018 - 09.2019
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
- Monitored pool area for violations and potential hazardous situations.
- Carefully observed people to monitor pool activities and member safety.
- Evaluated employees' daily job performance by adhering to development plans and personnel performance action plans.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather and low water temperature.
- Directed and oversaw all maintenance records and incident reports.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
Williams Valley High School
Tower City, PA 08.2014 - 05.2018
Some College - Dental Hygiene
Harrisburg Area Community College
Harrisburg, PA 08.2018 - 05.2019
Some College - Dental Hygiene
Pennsylvania College of Technology
Williamsport, PA 08.2019 - 12.2019
Currently Enrolled - PTA
Pennsylvania State University
Mont Alto, PA 08.2020 - Current
Bachelor's - Healthcare Administration
SNHU
06.2023 - Current
Skills
Skilled in patient relations
undefinedCertification
BLS License : April 2018- March 2021, March 2021- March 2023
Timeline
Bachelor's - Healthcare Administration
SNHU
06.2023 - Current
BLS License : April 2018- March 2021, March 2021- March 2023
03-2021
Currently Enrolled - PTA
Pennsylvania State University
08.2020 - Current
Hands-On Clinical Observer
Meritus Medical Center
06.2020 - Current
Lifeguard
Meritus Medical Center, Total Rehab Care
03.2020 - Current
Some College - Dental Hygiene
Pennsylvania College of Technology
08.2019 - 12.2019
Some College - Dental Hygiene
Harrisburg Area Community College
08.2018 - 05.2019
Lifeguard Manager
Elizabethville Town Pool
05.2018 - 09.2019
Lifeguard/ Swim Instructor
YMCA
04.2018 - 01.2020
High School Diploma -
Williams Valley High School
08.2014 - 05.2018
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