Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hayley Carney

Allentown,PA

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Detail-focused retail merchandising professional with experience in leveraging strong organizational and communication skills to maximize profits and customer satisfaction. Skilled at creating product displays and managing inventory for optimum product placement and sales. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets.

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.

Overview

27
27
years of professional experience

Work History

Owner/Operator

HSC Multi Services
02.1999 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Custom built computer systems to customer needs at decent price.
  • Repair computers from corrupt systems, viruses and malware. Many other repair options are available.
  • Handled medium construction repairs. Remodels, decks, running electric.
  • Although currently unavailable, I do photography work ie weddings or parties.
  • Repair and maintain customer vehicles. I can perform preventative maintenance to all vehicles as well as brakes, tune up, oil changes, wiper blades and much more

Parts Specialist

O’Reilly Auto Parts
06.2012 - 10.2014
  • Issued parts to customers to complete their repairs.
  • Served customers in-store, by telephone and delivery to answer questions and place and deliver orders.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Performed merchandising skills while resettling stock on the floor.

Store Manager

Blockbuster Video
05.2010 - 04.2012
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Supervised guests at front counter, answering questions regarding products.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed hundreds of customers per day

Store Manager

Hollywood Video
02.2006 - 03.2010
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained new employees on proper protocols and customer service standards.
  • Won Star Store of the Month within six months of being promoted to manager.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Restaurant Manager

Friendly's Restaurant
01.2004 - 05.2005
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Worked through all restaurant positions. Bus person, dish person, prep person, grill cool, fry cook, fountain attendant, hostess, assistant magager and the final promotion.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Store Manager

Ames Department Stores
11.1996 - 12.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

EMT Certification - Emergency Medicine

Sussex County Community College
Newton, NJ
09.1992

High School Diploma -

Morris Hills High School
Rockaway, NJ
06.1989

Skills

  • Verbal and written communication
  • Team collaboration
  • Goal Setting
  • Staff Training
  • Returns processing
  • Improving customer satisfaction
  • Vehicle operations knowledge
  • Till counting
  • Parts ordering and management

Timeline

Parts Specialist

O’Reilly Auto Parts
06.2012 - 10.2014

Store Manager

Blockbuster Video
05.2010 - 04.2012

Store Manager

Hollywood Video
02.2006 - 03.2010

Restaurant Manager

Friendly's Restaurant
01.2004 - 05.2005

Owner/Operator

HSC Multi Services
02.1999 - Current

Store Manager

Ames Department Stores
11.1996 - 12.2023

EMT Certification - Emergency Medicine

Sussex County Community College

High School Diploma -

Morris Hills High School
Hayley Carney