Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Hayley Conatser

Oklahoma City,OK

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Server

Abuelo's
Oklahoma City, OK
01.2022 - Current
  • Processed guest checks using POS system accurately.
  • Resolved conflicts between employees quickly and fairly.
  • Performed cashier duties such as taking payments from customers and making change accurately.
  • Verified accuracy of bills before presenting them to customers.
  • Ensured all food orders were accurate and delivered promptly to customers tables.
  • Enforced health regulations concerning food handling, storage, sanitation practices.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
  • Answered phone calls from customers regarding reservations or inquiries about menu items.
  • Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
  • Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
  • Managed opening and closing duties to facilitate restaurant operations.
  • Provided exceptional service to high volume of daily customers.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Interacted and engaged with patrons to promote friendly environment.

Shift Supervisor

Jani King
Norman, OK
09.2020 - 12.2022
  • Coordinated with other departments to ensure smooth workflow between shifts.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Provided on-the-job training to new staff members.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Identified areas of improvement within the department and implemented necessary changes.
  • Resolved conflicts between staff members in a timely manner.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Investigated accidents or incidents occurring during shift hours.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Monitored staff performance to ensure quality standards were met.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.

Server

Mama Carol's Kitchen
Chickasha, OK
06.2020 - 09.2020
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Took orders from customers accurately and in a timely manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in training new servers.
  • Stayed informed about daily specials, new menu items, promotions.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Provided excellent customer service to ensure satisfaction.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Accurately recorded orders on cash register and point-of-sale system.

Barista/Cashier

Hilton Hotels Corporation
Pensacola Beach, FL
12.2018 - 05.2020
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Operated cash registers to process customer payments.

Barista/Clerk

Starbucks
Pensacola, Florida
06.2018 - 12.2018
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Operated cash registers to process customer payments.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.

Education

Bachelor of Arts - Business Management

Pensacola State College
Pensacola, FL
06-2019

Associate of Arts - General Studies

Pensacola State College
Pensacola, FL
05-2017

Skills

  • MS Office
  • Organizational Skills
  • Supervision and leadership
  • Time Management
  • Team Management
  • Customer Service
  • Conflict Resolution
  • Calm Under Pressure
  • Critical Thinking
  • Professional Communication
  • Email Communication
  • Interpersonal Communication
  • Food Safety Standards
  • Flexible and Adaptable
  • Bartending
  • Cash Handling
  • Typing

Certification

ServSafe

RServing

ABLE Commission Liquor License

Accomplishments

  • Dean's List: Fall 2015, Spring 2016, Fall 2016, Spring 2017, Fall 2018.
  • Standout player on Pensacola State's softball team from 2015-2018, providing excellent leadership and work ethic.

Timeline

Lead Server

Abuelo's
01.2022 - Current

Shift Supervisor

Jani King
09.2020 - 12.2022

Server

Mama Carol's Kitchen
06.2020 - 09.2020

Barista/Cashier

Hilton Hotels Corporation
12.2018 - 05.2020

Barista/Clerk

Starbucks
06.2018 - 12.2018

Bachelor of Arts - Business Management

Pensacola State College

Associate of Arts - General Studies

Pensacola State College

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Hayley Conatser