Hayley Concepcion
Port Charlotte
Summary
Dynamic Office Manager with a proven track record at Kirkus Aire Inc., excelling in customer service and office administration. Demonstrated ability to maintain confidentiality, manage budgets, and foster strong relationships. Skilled in organizational tasks and scheduling coordination,
Overview
7
7
years of professional experience
Work History
Office Manager
Kirkus Aire Inc.
04.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Team Member
Chick-fil-A
04.2019 - 04.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Sandwich Artist
SUBWAY®Restaurants
06.2018 - 06.2019
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Greeted guests, promoted specials, and took orders.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Accurately operated cash register to process customer payments.
Education
Associate of Applied Science - Certified Surgical Technologist
Southern Technical College
0 Tamiami Trl UNIT 109, Port Charlotte, FL 3395310-2025
High School Diploma -
Port Charlotte High School
18200 Cochran Blvd, Port Charlotte, FL 3394804-2021
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Scheduling and calendar management
- Billing
- Payroll and budgeting
- Relationship building
- Mail handling
- Scheduling
- Scheduling coordination
Timeline
Office Manager
Kirkus Aire Inc.
04.2021 - Current
Team Member
Chick-fil-A
04.2019 - 04.2021
Sandwich Artist
SUBWAY®Restaurants
06.2018 - 06.2019
Associate of Applied Science - Certified Surgical Technologist
Southern Technical College
High School Diploma -
Port Charlotte High School
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