Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Hayley Cook

Hayley Cook

Salem

Summary

Dynamic and reliable professional with a strong background in customer service and food safety from Ferreira Foods. Proven ability to enhance guest experiences through effective problem-solving and attention to detail. Skilled in inventory monitoring and event planning, consistently achieving high satisfaction ratings while maintaining a positive team environment.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Professional in property management with strong track record of maintaining high standards and delivering results. Skilled in tenant relations, lease administration, and property maintenance coordination. Known for collaborative teamwork, adaptability to changing needs, and reliability in achieving goals. Strong organizational skills and proactive approach to problem-solving.

Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement.

Overview

6
6
years of professional experience

Work History

Catering Assistant

Ferreira Foods
02.2023 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
  • Offered excellent customer service, addressing client concerns promptly and professionally.

Associate

Aldi
03.2024 - 04.2025
  • Handled product zoning, organization and stocking with extreme detail and customer awareness.
  • Utilized technology tools such as handheld scanners for efficient inventory management throughout the entire stocking process.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Ensured compliance with company safety regulations by following proper lifting techniques when handling heavy items.
  • Improved warehouse efficiency by skillfully operating pallet jacks for transporting materials and organizing inventory.

Guest Advocate

Target
08.2023 - 03.2024
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Barista

Rosadelas Cafe
04.2023 - 08.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Collaborated with local bakeries to offer selection of fresh pastries, complementing coffee menu and boosting overall sales.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.

Property Maintenance Worker

Richard J Louf & Co
01.2021 - 04.2023
  • Collaborated with fellow maintenance workers to complete larger projects efficiently and effectively, fostering a positive team atmosphere.
  • Improved property curb appeal by performing regular landscaping tasks, including mowing lawns, trimming hedges, and planting flowers.
  • Performed seasonal maintenance tasks like snow removal or gutter cleaning to keep properties safe and functional throughout the year.
  • Reduced repair costs by identifying and fixing minor issues before they escalated into larger problems.
  • Ensured tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
  • Contributed to the team effort during major renovation projects by assisting with demolition, painting, carpentry work, or other specialized tasks as needed.
  • Conducted routine inspections of properties to identify potential hazards and necessary repairs.

Cashier

McDonald's
03.2019 - 11.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Learned duties for various positions and provided backup at key times.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Education

Wakefield Memorial High School
Wakefield, MA

Skills

  • Reliability and punctuality
  • Team management
  • Chef support
  • Inventory monitoring
  • Food safety
  • Order expediting
  • Event planning
  • Venue decor
  • Guest monitoring
  • Equipment detailing
  • Problem-solving
  • Customer service

Languages

English
Full Professional

Interests

  • Music
  • Graphic Design
  • Crafting and DIY Projects
  • I have a passion for photography and editing photos
  • Fashion
  • Cooking
  • Gym Workouts
  • Dancing
  • I participate in low-impact exercises to strengthen core muscles
  • Volunteering
  • Web Development and Design
  • I like working with my hands and fixing things
  • DIY and Home Improvement
  • I enjoy helping others and giving back to the community

Timeline

Associate

Aldi
03.2024 - 04.2025

Guest Advocate

Target
08.2023 - 03.2024

Barista

Rosadelas Cafe
04.2023 - 08.2023

Catering Assistant

Ferreira Foods
02.2023 - Current

Property Maintenance Worker

Richard J Louf & Co
01.2021 - 04.2023

Cashier

McDonald's
03.2019 - 11.2019

Wakefield Memorial High School