Hayley Davis
Nampa,ID
Summary
Passionate interpreter offering language experience to bridge communication gaps for better understanding and productivity. Excited to employ an empathic, mindful approach to avoid potential conflicts caused by a lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations across language barriers to ensure comprehension for all parties.
Overview
6
6
years of professional experience
Work History
Department Manager
McDonald's
09.2022 - 06.2024
- Collaborated with other departments to ensure coordination in achieving store-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Oversaw the effective running of shifts, ensuring prompt delivery of service to customers, and team collaboration to meet objectives.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Oversaw the hiring and onboarding of new employees.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Server
Happy Teriyaki
06.2022 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Manager
McDonald's
10.2021 - 06.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Performed register and safe counts to ensure proper cash handling.
Crew Member
McDonald's
06.2018 - 10.2021
- Worked front counter, drive-thru and kitchen positions as needed by the store.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Associate of Arts - Spanish
College of Western Idaho
Nampa, ID05-2025
Skills
- Customer Service
- Training and Development
- Motivational Leadership
- Staff Hiring and Retention
- Workflow Coordination
- Recruiting and Hiring
- Task Delegation
- Problem Resolution
- Strong Work Ethic
- Bilingual in Spanish and English
Languages
Spanish
Timeline
Department Manager
McDonald's
09.2022 - 06.2024
Server
Happy Teriyaki
06.2022 - 09.2022
Shift Manager
McDonald's
10.2021 - 06.2022
Crew Member
McDonald's
06.2018 - 10.2021
Associate of Arts - Spanish
College of Western Idaho
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