Hayley Dionne
Beaumont,TX
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Dedicated and meticulous medical professional bringing more than 20 years of experience readying patients for invasive and non-invasive tests and procedures. Well-versed in managing supplies, fields and aseptic techniques. Proficient in HIPAA, facility and medical standards and competent in operating in high-volume, high-stress settings.
Practiced at assisting clinical and surgical leaders with the diagnosis and treatment of acute and chronic patient conditions. Highly organized and professional in diverse routine and complex situations. Sets up and operates equipment, collects histories and provides comfort to patients.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Dermatology Technician
Morrell Dermatology
01.2021 - 09.2025
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Administered medications and performed basic and advanced patient assessments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with Mohs surgeries, I & D and biopsies including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled patient for Mohs surgery and all appointments offerd in the office. Educated patients about procedures/surgeries, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Clinical Coordinator
Baptist Cancer Center
10.2019 - 01.2021
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Supervised and managed daily activities of clinical team, physicians, nurses, and support staff.
- Implemented new policies and educated staff on changes.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Providing communication between patients, staff and departments to monitor quality care to ensure protocols are being followed
- Checking in patients for chemotherapy treatment, doctor appointments, labs and bone marrrow biopsies for all providers
- Built strong relationships with patients and families for optimized care satisfaction.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Office Manager
Camp Paws
01.2013 - 08.2019
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Oversaw appointment scheduling for day camp, grooming, boarding and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Customer Service Sales Rpresenative
Farmers Insurance Company
08.2014 - 07.2019
- Proven ability to develop and implement creative solutions to complex problems.
- Assisting all Agents/producers with customer service needs, billing, quoting multiple types of insurance policies including but not limited to Auto, home, windstorm, commercial and specialty products
- Skilled at working independently and collaboratively in a team environment.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Education
Certificate of Technical Studies - General Sonographer
Ultrasound Diagnostic School
Houston05-2001
Skills
- Clinical documentation
- Cosmetic procedures
- Botox
- Laser therapy
- Wound care management
- Medical terminology proficiency
- Topical medication application
- Check-in coordination
- Intake control
- Patient-focused care
- Medical office administration
- Direct patient care
- Professional bedside manner
- Patient triage
- Prescription refills
- Sterile technique
- Suture removal
- Preparing specimens and samples
- Proper sterilization techniques
- Appointment setting
- Human anatomy and physiology
- Team management and supervision
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
Certification
Certified Ultrasound technician
Certified Dermatology Technician
Timeline
Certified Dermatology Technician
Morrell Dermatology
01.2021 - 09.2025
Clinical Coordinator
Baptist Cancer Center
10.2019 - 01.2021
Customer Service Sales Rpresenative
Farmers Insurance Company
08.2014 - 07.2019
Office Manager
Camp Paws
01.2013 - 08.2019
Certificate of Technical Studies - General Sonographer
Ultrasound Diagnostic School