Overview
Work History
Education
Skills
Timeline
Generic

Hayley Edery

Tempe,AZ

Overview

7
7
years of professional experience

Work History

Risk Manager | Paralegal

Evening Entertainment Group
06.2021 - Current
  • Project manage lawsuits and insurance claims for 11 establishments across 3 states from receipt of notification through closure.
  • Act as a central point of contact for lawyers and legal representatives, streamlining communication and expediting resolution of legal matters.
  • Represent the company at mediation to preserve company reputation.
  • Implemented risk assessment tools and techniques, resulting in a reduction in chargeback-related financial exposure to below 1% and savings contributions exceeding $500,000 for the company.
  • Led the process of binding insurance coverage, securing optimal terms and pricing; negotiated policies that resulted in approximately $1 million in cost savings.
  • Developed strong relationships with internal stakeholders, promoting a culture of risk awareness and accountability.
  • Reviewed contracts for potential liabilities or exposures, recommending adjustments as necessary to minimize overall legal and financial impact on the organization.

Key Holder | Lead Server | Bartender

Evening Entertainment Group
08.2018 - 03.2022
  • Managed daily store operations, including opening and closing procedures and cash handling.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.

Field Marketing Representative

Sunday Goods / The Pharm
07.2018 - 02.2020
  • Expanded market reach by identifying and targeting new potential customers in various regions.
  • Increased brand awareness by executing creative and engaging field marketing events.
  • Coordinated logistics for promotional events, ensuring successful execution from planning to completion.
  • Optimized event schedules to maximize impact in targeted markets while minimizing travel expenses.
  • Conducted regular market research to stay informed about industry trends and competitor activities, adjusting strategies accordingly.
  • Strengthened relationships with existing clients, providing exceptional customer service and follow-up communications.

Education

Certification - Paralegal Studies

Boston University
05.2022

Bachelor of Arts - Interdisciplinary Studies

Arizona State University
05.2018

Skills

  • Active listening
  • Conflict resolution
  • Adaptability
  • Detail-oriented
  • Prioritization
  • Interpersonal skills
  • Communication (written and verbal)
  • Emotional intelligence
  • Leadership

Timeline

Risk Manager | Paralegal

Evening Entertainment Group
06.2021 - Current

Key Holder | Lead Server | Bartender

Evening Entertainment Group
08.2018 - 03.2022

Field Marketing Representative

Sunday Goods / The Pharm
07.2018 - 02.2020

Bachelor of Arts - Interdisciplinary Studies

Arizona State University

Certification - Paralegal Studies

Boston University

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Hayley Edery