Hayley Embry
Kasai North America, Inc.
Sylacauga,AL
9
years of professional experience
Experienced with analyzing and processing diverse claims accurately and efficiently. Utilizes strong investigative skills and attention to detail to ensure fair settlements. Track record of maintaining compliance with industry regulations and providing excellent customer service.
Work History
Team Leader
1 Year 9 Months- Oversaw daily production operations, ensuring adherence to quality standards and safety protocols.
- Led a team of operators, fostering collaboration and improving workflow efficiency across shifts.
Claims Service Representative
1 Year 10 Months- Managed over 20 customer calls per day to ensure satisfaction.
- Collaborated with cross-functional teams to resolve complex claim issues efficiently.
- Resolved customer inquiries by providing accurate and timely information regarding insurance benefits and claims status.
Customer Service Representative
1 Year 2 Months- Executed payment processing, adjustments, and account updates with meticulous attention to detail.
- Delivered detailed presentations on product features and services, enhancing overall user experience.
- Leveraged CRM software to oversee customer interactions and optimize sales pipeline management.
Sales Floor Specialist
4 Years 1 Month- Delivered personalized support and expert product insights to enhance overall customer satisfaction.
- Facilitated training sessions for new team members on operational procedures and customer service standards.
Education
High School Diploma
Skills
Customer Service & Support
Conflict Resolution
Online Collaboration Tools
Claims investigation
Data entry
Insurance verification
Timeline
Team Leader
Kasai North America, Inc.
09.2024 - CurrentRead More
Claims Service Representative
Alorica
11.2022 - 09.2024Read More
Customer Service Representative
Afni
09.2021 - 11.2022Read More
Sales Floor Specialist
Target
08.2017 - 09.2021Read More
Sylacauga High School
High School Diploma
Read More