Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Hayley Estrada

Yuma,United States

Summary

Well-organized server skilled at providing customers with accurate and quick service. Offering 4 years of experience in customer service, preparing food and stocking and organizing deliveries. Team player dedicated to adhering to strict service standards.

Overview

5
5
years of professional experience

Work History

Server/055

Dennys Restaurant
08.2021 - Current
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Trained new employees on restaurant procedures and plating techniques.
  • Stocked service areas with supplies during slow periods.
  • Set up tables in between patrons to reduce wait times.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Count cash registers after shifts and deposit money into safe.
  • Make sure servers do their side work before cutting anyone or sending anyone home.
  • Temperature checks and clean logs on the tablet.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Z Fun Factory
03.2023 - 10.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Deli Clerk

Sprouts/Frys
07.2022 - 02.2023
  • Sliced meats and cheeses and weighed deli items for customers.
  • Followed recipes and customer requests to prepare meals.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Offered samples to promote and upsell specials.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Documented and entered special orders for event catering and party trays.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.

Team Member

KFC
08.2021 - 02.2022
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Addressed customer needs, responding to specific requests.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Worked closely with front-end staff to assist customers.

Team Leader

Del Taco
05.2020 - 07.2021
  • Greeted customers and cultivated positive experiences in line with company standards.
  • Worked closely with front-end staff to assist customers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Inspected food products for quality and consistency and reported concerns to cooks.
  • Washed dishes, cleaned countertops and sanitized high-use areas.
  • Swept, vacuumed and dusted areas periodically to maintain impeccable cleanliness.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Trained new team members using approved training materials and information.
  • Was in charged of opening and closing the restaurant.

Education

High School Diploma -

Student Choice High School
Yuma, AZ
05.2022

Skills

  • Displays and Showcases
  • Quality Inspections
  • Verbal and Written Communication
  • Weights and Measurements
  • Cleaning and Sanitizing
  • Sanitation and Safety Standards
  • Heavy Lifting
  • Loading and Unloading
  • Product Stocking and Rotation
  • Flexible Schedule

Education and Training

other

Timeline

Server

Z Fun Factory
03.2023 - 10.2024

Deli Clerk

Sprouts/Frys
07.2022 - 02.2023

Server/055

Dennys Restaurant
08.2021 - Current

Team Member

KFC
08.2021 - 02.2022

Team Leader

Del Taco
05.2020 - 07.2021

High School Diploma -

Student Choice High School

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