Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
RegisteredNurse

Hayley Estridge

McKee,KY

Summary

A hands-on professional offering a keen understanding of data confidentiality and HIPAA regulations. Highly trained Medical Coder knowledgeable in AMA and the CMS coding rules. Committed job seeker with a history of meeting company needs with consistent and organized practices. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. With confidence, i can say i am a highly-motivated employee with desire to take on new challenges with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
2
2
Certification

Work History

Medical Assistant

Advent Health
Manchester, KY
12.2022 - Current
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Scheduled appointments for patients via phone and in person.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Educated patients about medications, procedures and physician's instructions.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Organized patient charts before each day's clinic sessions began.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Organized charts, documents and supplies to maintain team productivity.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Administered medications under physician's supervision.
  • Explained treatment procedures and physicians' instructions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Supported administrative staff by processing payments.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Incorporated outside records into charts and EHR.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Documented notes during patient visits.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Assisted back office patient processes to reduce office wait times.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered multiple calls per shift to assist with customer questions and concerns.
  • Understood and followed oral and written directions.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Receptionist

Somerset Community College
London, KY
09.2018 - 12.2024
  • Answered and directed incoming calls using multi-line telephone system.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Updated and recorded customer or client information to maintain accounts.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Assisted with the development of individualized student educational plans.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained schedule of class assignments to meet deadlines.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Provided administrative support to advisors, including scheduling appointments and managing calendars.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Provided support to first generation college students during their transition into higher education.
  • Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
  • Advised students on how to best utilize campus resources such as tutoring centers, libraries, and counseling services.
  • Advised students on course selection, registration procedures, degree requirements and university policies and procedures.
  • Responded promptly to inquiries from faculty members regarding student issues or concerns.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Provided academic advisement to students in a timely manner.
  • Collaborated with faculty, staff and other departments on campus to provide comprehensive support services to students.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Patient Care Technician

St. Joseph Hospital
London, KY
08.2022 - 11.2024
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Documented activities and recorded information in EMR system.
  • Helped residents walk with or without self-help devices.
  • Collected specimens from patients for laboratory testing purposes.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Monitored food intake and output as directed by nursing staff.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Transported residents within the facility as needed.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Provided emotional support to family members during difficult times.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Distributed drinking water and nourishment to residents.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Understood and followed oral and written directions.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Medical Assistant

White House Clinics
Mckee, KY
06.2021 - 07.2022
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Prepared treatment rooms for patient examinations.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Provided instruction to patients on medication usage and treatment plans.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
  • Documented notes during patient visits.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Adhered to HIPAA regulations while handling confidential patient information.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Incorporated outside records into charts and EHR.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Explained treatment procedures and physicians' instructions.
  • Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
  • Administered medications under physician's supervision.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Maintained clinical records according to HIPAA regulations.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Ensured all medical equipment was functioning properly prior to use.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Assisted back office patient processes to reduce office wait times.
  • Educated patients about health maintenance activities such as diet modification, exercise programs, smoking cessation advice.
  • Handled general office duties to support administrative staff during peak hours.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Achieved cost-savings by developing functional solutions to problems.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.

  • Helped prepare team by assisting with gowning and gloving of staff.
  • Assisted in prepping operating room for surgery by sterilizing instruments and setting up equipment.
  • Exhibited confidence to work extremely well under pressure and with variety of physicians of different temperaments.
  • Obeyed established surgical techniques and procedures during operations.
  • Assisted with post-operative wound care including packing, dressing changes, irrigation and debridement when needed.
  • Protected unobstructed views for surgical staff with use of retractors, sponges and suctioning equipment.
  • Assisted with minor office procedures such as suture removal, incision checks, biopsies.
  • Used hemostatic clamps, suture ligatures and electrocautery equipment to control bleeding.

Medical Assistant

Burning Springs Medical Clinic
Manchester, KY
12.2018 - 05.2021
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Scheduled appointments for patients via phone and in person.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Processed orders for medical supplies and lab equipment.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Educated patients about medications, procedures and physician's instructions.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Administered medications under physician's supervision.
  • Explained treatment procedures and physicians' instructions.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Administered injections, medications and treatments as directed by the physician.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Incorporated outside records into charts and EHR.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Documented notes during patient visits.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Assisted back office patient processes to reduce office wait times.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Handled general office duties to support administrative staff during peak hours.
  • Achieved cost-savings by developing functional solutions to problems.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Understood and followed oral and written directions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Certified Professional Coder - Medical Coding

The American Academy of Professional Coders
Salt Lake City, UT
11-2023

Registered Medical Assistant - Medical Assisting

Somerset Community College
London, KY
03-2020

High School Diploma -

Jackson County High School
Mckee, KY
05-2018

Skills

  • Indirect Patient Care
  • Procedure Assistance
  • Medical Terminology
  • Patient-Focused Care
  • Patient Scheduling
  • Data Entry
  • HIPAA Compliance
  • Phlebotomy
  • Stocking Supplies
  • Wound Care and Irrigation
  • Medical Records Management
  • Sterile Technique
  • Electronic Medical Records
  • Understands Medical Procedures
  • Pipetting
  • Certified in Basic Life Support (BLS)
  • Preparing Specimens and Samples
  • Lab Equipment Operation
  • Respiratory Equipment Utilization
  • Understanding of Medical Laws
  • Customer Service
  • Vital Sign Monitoring
  • Direct Patient Care
  • OB/GYN Procedures
  • Calm and Level-Headed Under Duress
  • Adaptable
  • Patient Toileting
  • Insurance Claims
  • Pulmonary Function Tests (PFTs)
  • Complex Problem-Solving
  • Human Anatomy and Physiology
  • Patient Feeding
  • Conflict Resolution Abilities
  • General Housekeeping Ability
  • Electrocardiography (EKG)
  • First Aid
  • Quick Problem Solver
  • Communicating With Patient Families
  • Compassionate
  • Patient Bathing
  • Professional Bedside Manner
  • Equipment Sterilization
  • Patient Data Identification
  • Knowledgeable in Epic
  • Medical History Recording
  • Appointment Scheduling
  • Information Sourcing
  • Certified Professional Coder
  • Epic Systems
  • ICD-10 Coding
  • Demographics Information
  • Doctor Communication

Certification

  • RMA through AMT
  • CPC-A through AAPC
  • CPR certified

Languages

English
Professional

References

References available upon request.

Timeline

Medical Assistant

Advent Health
12.2022 - Current

Patient Care Technician

St. Joseph Hospital
08.2022 - 11.2024

Medical Assistant

White House Clinics
06.2021 - 07.2022

Medical Assistant

Burning Springs Medical Clinic
12.2018 - 05.2021

Receptionist

Somerset Community College
09.2018 - 12.2024

Certified Professional Coder - Medical Coding

The American Academy of Professional Coders

Registered Medical Assistant - Medical Assisting

Somerset Community College

High School Diploma -

Jackson County High School

Similar Profiles

CREATE PROFILE
Hayley Estridge