Summary
Overview
Work History
Education
Skills
Timeline
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Hayley Evans

Huntsville,AL

Summary

Dynamic Office Manager at Englert Family Medicine with proven expertise in optimizing billing processes and enhancing patient care through strong relationship building. Skilled in office administration and payroll processing, I successfully reduced no-show rates and ensured compliance with healthcare regulations, fostering a supportive environment for both patients and staff.

Overview

15
15
years of professional experience

Work History

Office Manager

Englert Family Medicine
06.2016 - Current
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
  • Addressed and remedied all patient or team member issues.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
  • Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
  • Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
  • Consulted with healthcare professionals on business decisions.
  • Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
  • Developed close working relationships with front office and back office staff.
  • Oversaw accounting, budgeting, and financial reporting.
  • Reduced no-show rates by introducing reliable appointment reminder system.
  • Created organized filing system to manage department documents.
  • Completed bi-weekly payroll for six employees.
  • Oversaw medical billing and coding for multiple physicians.

Hospice Aide

Heartlite Hospice Care
04.2010 - 05.2016
  • Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
  • Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
  • Reduced patient anxiety and stress by offering a calm, reassuring presence during difficult emotional moments or periods of physical discomfort.
  • Enabled family members'' involvement in the hospice experience through effective communication and emotional support.
  • Served as an advocate for patients'' rights and interests to ensure that their wishes were respected during all stages of hospice care provision.
  • Improved patient satisfaction by assisting with personal hygiene tasks, ensuring cleanliness and dignity.
  • Facilitated smooth transitions between different stages of hospice care by effectively coordinating with home health aides, nurses, social workers, physicians, and volunteers.
  • Comforted family members, offered attentive listening and high level of emotional support.
  • Prevented bedsores and other potential complications by regularly repositioning immobile patients and maintaining proper body alignment.

Education

Bachelor of Science - Health Information Management

Southern New Hampshire University
Hooksett, NH
04-2022

High School Diploma -

Scottsboro High School
Scottsboro, AL
05-1998

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Administrative support
  • Payroll processing
  • Bookkeeping
  • Document management
  • Payroll and budgeting
  • Clerical support
  • Account reconciliation
  • Credit and collections
  • Relationship building
  • Mail handling
  • Scheduling
  • Scheduling coordination
  • Staff management
  • Employee supervision
  • Human resources
  • Staff hiring
  • Employee training
  • Training and coaching
  • Workflow optimization
  • Financial tracking
  • Expense reporting
  • Database administration

Timeline

Office Manager

Englert Family Medicine
06.2016 - Current

Hospice Aide

Heartlite Hospice Care
04.2010 - 05.2016

Bachelor of Science - Health Information Management

Southern New Hampshire University

High School Diploma -

Scottsboro High School

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