Summary
Overview
Work History
Education
Skills
Soccer and Dance
Timeline
Generic

Hayley Fields

Oneida,NY

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Creekside Inn
05.2022 - Current
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Streamlined table turnover process by quickly identifying available seating options for incoming diners.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Seated patrons based on guest preferences and seating availability.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Provided patrons with estimated waiting times during peak service hours.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Completed daily side work and opening and closing duties without fail.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.

Busser

Creekside Inn
05.2021 - Current
  • Set up advertising signs and displays on shelves, counters and tables.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Provided support during special events, ensuring seamless operations despite increased demands.
  • Demonstrated attention to detail when setting tables according to restaurant standards.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Trained new staff in bussing and cleaning procedures.
  • Engaged in suggestive selling and other sales techniques.
  • Assisted with bussing tables and cleaning up spills.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Supported team members with additional tasks, promoting a positive work environment.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Monitored dining room inventory and replenished as necessary.
  • Provided attentive service and proactively assessed guest needs.
  • Established rapport with customers by providing friendly and attentive service.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Assisted wait staff with timely food delivery and guest requests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Reset and cleaned tables quickly to prepare for new customers.

Restaurant Hostess

The Crazy Clam
06.2023 - 08.2023
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Streamlined table turnover process by quickly identifying available seating options for incoming diners.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Seated patrons based on guest preferences and seating availability.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Provided patrons with estimated waiting times during peak service hours.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Opened and closed seating sections according to volume of guests.
  • Completed daily side work and opening and closing duties without fail.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Bachelor of Arts - Criminology And Criminal Justice

University of South Carolina - Columbia
Columbia, SC
12.2025

High School Diploma -

Oneida Senior High School
Oneida, NY
06.2023

Skills

  • Coordinating tasks
  • Hospitality service expertise
  • Attention to Detail
  • Greeting guests
  • Reliable and Trustworthy
  • Service prioritization
  • Flexible and Adaptable

Soccer and Dance

Soccer was a part of my life for around twelve years. I was pretty consistent with playing and truly loved playing and connecting with teammates to work together in that environment. 


Dance is something I consider a true passion of mine. I found dance in middle school and have never looked back. It is where I feel most comfortable, at ease and most importantly, I feel like myself when I dance. I was always so excited to go and better myself and work on technique all while feeling so free with the movement I was doing, I have continued dance since leaving high school, as it is now my minor in college. 

Timeline

Restaurant Hostess

The Crazy Clam
06.2023 - 08.2023

Restaurant Hostess

Creekside Inn
05.2022 - Current

Busser

Creekside Inn
05.2021 - Current

Bachelor of Arts - Criminology And Criminal Justice

University of South Carolina - Columbia

High School Diploma -

Oneida Senior High School

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Hayley Fields