Hayley Fields
Oneida,NY
Summary
Energetic professional in the specialty coffee and customer service sector, known for high productivity and efficient task completion. Possess specialized skills in espresso drink preparation, latte art creation, and inventory management. Excel at interpersonal communication, time management, and adaptability, ensuring seamless operations and positive customer experiences. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
Work History
Barista
Dulce Bakery and Cafe
Columbia, SC
01.2025 - Current
- Prepared and served hot or cold beverages.
- Described menu items to customers and suggested appealing products.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Adhered to health department regulations concerning sanitation standards.
- Maintained calm demeanor during high-volume periods and special events.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Stocked customer service stations with paper products or beverage preparation items.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Barista
Shorebreak Bakery and Cafe
Sylvan Beach, NY
05.2024 - 08.2024
- Prepared and served hot or cold beverages.
- Created signs and displays to advertise store products or events.
- Described menu items to customers and suggested appealing products.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Maintained calm demeanor during high-volume periods and special events.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Sliced fruits, vegetables and meats for use in food service.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Stocked customer service stations with paper products or beverage preparation items.
- Collected payments and provided accurate change.
- Stocked shelves with ingredients needed to make coffee drinks.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Operated cash registers to process customer payments.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Restaurant Hostess
Creekside Inn
Oneida, NY
05.2022 - 08.2024
- Greeted guests and sat customers at tables or in waiting areas.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Answered telephone to provide dining information and take reservations.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
Restaurant Busser
Creekside Inn
Oneida, NY
05.2021 - 08.2024
- Engaged with guests in a polite and friendly manner to enhance the dining experience.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Removed used tableware between courses and replaced tableware for next course promptly.
- Stocked service areas with supplies such as coffee, food, tableware, and linens.
- Cleared, cleaned and sanitized booth and chair cushions and tables.
- Helped employees complete required activities during peak periods.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Cleared tables to maintain high turnover rate and minimize wait times.
Restaurant Hostess
The Crazy Clam
Sylvan Beach, NY
06.2023 - 08.2023
- Greeted guests and sat customers at tables or in waiting areas.
- Greeted customers, answered questions and recommended specials to increase profits.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Answered telephone to provide dining information and take reservations.
- Greeted customers and escorted them to their tables.
- Provided menus and answered questions about menu items and specials.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
Education
Bachelor of Arts - Criminology and Criminal Justice, Dance
Univeristy of South Carolina
Columbia, SC12-2025
High School Diploma -
Oneida Senior High School
Oneida, NY06-2023
Skills
- Dining room maintenance
- Espresso machine operation
- Quality control
- Cleanliness
- Team leadership
- Table bussing
- Cash handling
- Problem-solving
- Coffee brewing
- Espresso preparation
- Active listener
- New hire training
- Excellent memory
- Adaptive and creative
- Basic math
- Decision-making
- Positive and professional
- Speedy and efficient
- Team player
- Attention to detail
Affiliations
- I danced throughout middle and high school, and I have a minor in college.
- Musical theater has been a part of my life since the 5th grade, and I have continued it as a hobby in college.
- I have been doing volunteer work in my communities since middle school.
- I played soccer for as long as I can remember, up until the end of high school.
- I was in a select choir in middle school, and in two choirs in high school, all auditioned choirs.
Accomplishments
- Honor Roll in High School.
- Principals' List in High School.
- Completed AP courses: US History, World History, Chemistry, Biology, and Calculus in high school.
- 3.8 GPA in high school and college.
- Ranked in the top 20% of the class in high school.
- National Honor Society Member in High School.
- Drama Club Member in High School.
- Z Club Member in High School.
- Elected captain of the dance team in high school.
- Elected Secretary for the Class of 2023 in 2020-2021.
- Elected as Class Representative for the Class of 2023 in 2022-2023.
- Chief David R. Meeker Memorial Scholarship Recipient.
- Harry J. Snuder Memorial Scholarship Recipient.
- Dryer Scholarship Recipient
- Oneida City School District Foundation Scholarship Recipient.
- Awarded the United States Marine Corps Distinguished Athlete.
- Awarded National Scholar-Athlete.
- Awarded Xerox for Innovation and Information Technology.
- Awarded NYSPHSAA Scholar-Athlete.
- Awarded MVCC Vice President's List twice.
- Awarded Chemistry.
- Recipient of the Merit Scholarship in College.
- Academic Scholarship in College.
Timeline
Barista
Dulce Bakery and Cafe
01.2025 - Current
Barista
Shorebreak Bakery and Cafe
05.2024 - 08.2024
Restaurant Hostess
The Crazy Clam
06.2023 - 08.2023
Restaurant Hostess
Creekside Inn
05.2022 - 08.2024
Restaurant Busser
Creekside Inn
05.2021 - 08.2024
Bachelor of Arts - Criminology and Criminal Justice, Dance
Univeristy of South Carolina
High School Diploma -
Oneida Senior High School
Similar Profiles
Angelica GranadosAngelica Granados
Barista at Dulce De Leche BakeryBarista at Dulce De Leche Bakery
Abigail CarterAbigail Carter
Cook & Barista at Dulce Dough BakeryCook & Barista at Dulce Dough Bakery
Derek KawasakiDerek Kawasaki
Barista at Cafe DulceBarista at Cafe Dulce