Hayley Flores
Beaverton,OR
Summary
Strategic and results-driven healthcare professional with over 15 years of experience in practice management and healthcare administration. Expertise in streamlining operations, driving revenue growth, and fostering high-performing teams. Proven ability to optimize workflows, ensure regulatory compliance, and enhance patient satisfaction in fast-paced, multi-provider settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Practice Administrator
Northwest Rheumatology Associates, P.C.
04.2024 - Current
- Led a team of 32 employees, ensuring smooth daily operations across the practice.
- Achieved a 15% increase in revenue through optimized scheduling, billing efficiencies, and successful client contract negotiations.
- Directed provider credentialing for 6 physicians, maintaining 100% compliance with insurance and regulatory requirements.
- Implemented cost-saving measures that reduced operational expenses by 10% without compromising care quality.
- Oversaw budgeting for medical and office supplies, ensuring fiscal responsibility and availability of critical resources.
- Streamlined patient access and improved satisfaction through enhanced workflows and feedback-driven care strategies.
- Ensured regulatory compliance, including OSHA and HIPAA standards, minimizing risks and enhancing safety protocols.
Practice Manager
Rheumatology Center of Houston
07.2021 - 04.2024
- Supervised 24 employees, providing leadership and development to support practice goals.
- Spearheaded strategies that improved patient satisfaction scores by 20% through process enhancements.
- Managed credentialing for 5 providers, ensuring seamless integration with insurance networks.
- Directed payroll and budgeting via QuickBooks, maintaining accurate financial reporting and cost management.
- Implemented staff training programs, resulting in a 30% improvement in employee retention.
- Negotiated client contracts, securing favorable terms and driving revenue growth.
- Expanded infusion therapy services, increasing practice revenue and patient access.
Practice Manager
Suzanne Bruce & Associates, PA
12.2008 - 02.2019
- Developed policies and procedures for effective practice management
- Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures
- Supervised a team of 50 office personnel
- Co-created leadership program for managers and supervisors
- Assisted with regulatory issues such as compliance
- Ordered all office supplies and inventory levels
- Managed all merchandising, replenishment, and inventory decisions to drive growth
- Payroll via ADP and heartland
- Researched, proposed, and implemented vendor services to decrease costs to organization
- Recruit, hire, and provide direct supervision, ongoing staff development and continuing education to employees
- Managed schedules, events and travel plans for conferences, meetings
Education
High School Diploma -
Berean Christian School
Houston, TX05.1992
Skills
- Practice Operations Management
- Provider Credentialing & Compliance
- Budgeting & Financial Oversight
- Patient Access & Satisfaction Strategies
- Staff Recruitment, Training & Supervision
- Benefits Administration
- Policy Development & Implementation
- Multi-Site Healthcare Operations
- QuickBooks & Payroll Management
- Marketing & Client Retention
Certification
- Certified Medical Practice Manager (CMPM), Doctors Management University
- Notary Public, Texas, 2021, 2025
Affiliations
- American Society of Administrative Professionals, 01/01/16, Current
- Association of Dermatology Administrators and Managers, 01/01/17, Current
- National Organization of Rheumatology Managers, 01/01/21, Current
- The American Academy of Professional Coders, 01/01/21, Current
Timeline
Practice Administrator
Northwest Rheumatology Associates, P.C.
04.2024 - Current
Practice Manager
Rheumatology Center of Houston
07.2021 - 04.2024
Practice Manager
Suzanne Bruce & Associates, PA
12.2008 - 02.2019
- Certified Medical Practice Manager (CMPM), Doctors Management University
- Notary Public, Texas, 2021, 2025
High School Diploma -
Berean Christian School
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