Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hayley Fox

Dahlonega,Georgia

Summary

Dynamic and results-driven professional with extensive experience at Iron Mountain Resort, adept in office management and customer relations. Leveraged expertise in vendor management and conflict resolution to enhance operational efficiency and foster a positive work environment. Demonstrated a proven track record of improving customer satisfaction and streamlining processes, contributing to a culture of excellence and teamwork.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Office Manager

Iron Mountain Resort
07.2022 - 11.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Retail Sales Associate

Victoria's Secret PINK
09.2020 - 01.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Retail Sales Associate

Victoria's Secret & PINK
06.2019 - 03.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

Cashier/Food Service Worker

Thomas Donuts
06.2016 - 06.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Associate of Science - Medical Billing

Ultimate Medical Academy
Clearwater, FL
10-2023

Skills

  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Bookkeeping
  • Payroll and budgeting
  • Credit and collections
  • Mail handling
  • Scheduling
  • Staff hiring
  • Training and coaching
  • Documentation and control
  • Meeting planning
  • Documentation expertise
  • Policy and procedure modification
  • Data retrieval systems
  • Vendor engagement
  • Office management software
  • Banking operations
  • Customer Relations
  • Employee Training
  • Performance reviewing
  • Schedule oversight
  • Multitasking
  • Multitasking Abilities
  • Problem-solving abilities
  • Reliability
  • Conflict Resolution
  • Professionalism
  • Team building
  • Time management abilities
  • Sales strategy
  • Pricing strategy
  • Market Research
  • Vendor Management
  • Business Intelligence
  • Marketing Management
  • Communication Skills
  • Cross-functional team leadership
  • Policy administration

Certification

  • Microsoft Certified, Azure Fundamentals - Microsoft Corporation.

Timeline

Office Manager

Iron Mountain Resort
07.2022 - 11.2024

Retail Sales Associate

Victoria's Secret PINK
09.2020 - 01.2021

Retail Sales Associate

Victoria's Secret & PINK
06.2019 - 03.2020

Cashier/Food Service Worker

Thomas Donuts
06.2016 - 06.2019

Associate of Science - Medical Billing

Ultimate Medical Academy

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Hayley Fox