Summary
Overview
Work History
Education
Skills
Timeline
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Hayley Galeano

Danville

Summary

Dynamic leader with proven skills in management and communication, honed across roles from Restaurant Management at Nicks Place Raymond to Lead Bartending at Weddings. Excelled in enhancing customer satisfaction and training teams, demonstrating exceptional work ethic and leadership. Skilled in multitasking and fast-paced environments, consistently exceeding performance metrics.

Management professional with strong track record in leading teams and enhancing operational efficiency. Known for collaborative approach and focus on achieving high standards in service and customer satisfaction. Reliable, adaptable, and skilled in staff training and conflict resolution.

Overview

6
6
years of professional experience

Work History

Restaurant Management

Nicks Place Raymond
11.2019 - Current
  • Kept up-to-date on menu changes, special promotions, and pricing strategies as directed by the Boss.
  • Consistently met or exceeded performance metrics set by the Boss, demonstrating dedication to the role and exceptional work ethic.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Consistently watching over every station to maintain efficiency throughout the store.

Wedding Bartender

PR Bartending
07.2021 - 05.2024
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Cashier

FPK
09.2021 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Shift Leader

Dunkin' Donuts
02.2019 - 10.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

High School Diploma -

Raymond Highschool / Bedford Highschool
Raymond, NH, Bedford, NH
06-2021

Skills

    Multitasker

    Communication Skills

    Hands on work

    Skills Management

    Work Ethic

    Leadership

    Management

    Fast acting

    Customer Service

Timeline

Cashier

FPK
09.2021 - 10.2022

Wedding Bartender

PR Bartending
07.2021 - 05.2024

Restaurant Management

Nicks Place Raymond
11.2019 - Current

Shift Leader

Dunkin' Donuts
02.2019 - 10.2019

High School Diploma -

Raymond Highschool / Bedford Highschool

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Hayley Galeano