Hayley Gillis
Gloucester,Massachusetts
Summary
Proven leader and effective communicator, adept at fostering positive environments and enhancing customer experiences, as demonstrated at Trustees of the Reservation. Excelled in child supervision and team leadership, significantly boosting camp morale. Skilled in CPR and First Aid, ensuring safety and prompt incident response. Achieved high levels of camper satisfaction and support through peer mentoring and positive reinforcement.
Overview
3
3
years of professional experience
Work History
Camp Counselor
Trustees of the Reservation
05.2024 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
Cashier
Building Center
11.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Food Runner, Busser
Rossetti Restaurant Group
09.2023 - 11.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Food Runner, Busser, Host
Mile Marker One Restaurant & Bar
09.2022 - 09.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Food Counter Attendant
Mike's Place
10.2021 - 03.2022
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
Education
High School Diploma -
Gloucester High School
Gloucester, MA06.2024
Skills
- Problem-Solving
- Positive Engagement
- Team Leadership
- Effective Communication
- Child Supervision
- Decision-Making
- CPR
- First Aid
- Positive Reinforcement
- Outdoor Skills
- Camper support and assistance
- Peer Mentoring
Timeline
Camp Counselor
Trustees of the Reservation
05.2024 - 08.2024
Cashier
Building Center
11.2023 - 05.2024
Food Runner, Busser
Rossetti Restaurant Group
09.2023 - 11.2023
Food Runner, Busser, Host
Mile Marker One Restaurant & Bar
09.2022 - 09.2023
Food Counter Attendant
Mike's Place
10.2021 - 03.2022
High School Diploma -
Gloucester High School
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