Summary
Overview
Work History
Education
Skills
Timeline
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Hayley Ginsberg

Fort Lauderdale,FL

Summary

As a hospitality worker for 14 years, I work well under pressure and have the strong ability to prioritize and remain focused on the tasks that are put in front of me. A talented bartender & server, bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. I am an enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner while maintaining focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience

Work History

Server

GERONIMOS
06.2022 - 11.2023
  • Ensure the restaurant is stocked up with everything from sauces to dishes
  • Prepping items that are used daily
  • Communicating with guests and ensuring they enjoy their entire experience from start to finish
  • Answer phones, set up reservations for big parties; etc.
  • Cultivated warm relationships with regular customers.
  • Acting manager when they are busy, performed duties that include but not limited to: adjusting schedule to volume, handling issues with customers, fixing the POS stations, making cuts according to how busy it is.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Bartender and Server

Southport Raw Bar
08.2019 - 12.2021
  • Enforced minimum age requirements for all bar and table patrons who request alcoholic drinks
  • Served high customer volumes during special events, nights, and weekends.
  • Operated POS to input all orders
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • To help the kitchen, I would prepare all salads, soups and desserts for my guests
  • On top of taking care of my bar patrons, I was also making drinks for the servers that needed it for their own tables
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender and Server

Landlubbers Raw Bar and Grill
08.2015 - 04.2019
  • Kept eyes on my bar patrons and the bar tables to ensure customers were enjoying their meals and experience in the restaurant
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations. Cleaned all tables and bar tops as I was my own busser as well as changing all kegs when they tap
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upsell on apps and dinner specials for that evening.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Education

South Plantation High School
Plantation, FL
05.2010

Skills

  • Point of Sale
  • Food service
  • Exceptional customer service
  • Guest services
  • Computer literacy
  • Leadership
  • Time management
  • Strong Work Ethic
  • Cash Handling
  • Guest Engagement
  • Server Management

Timeline

Server

GERONIMOS
06.2022 - 11.2023

Bartender and Server

Southport Raw Bar
08.2019 - 12.2021

Bartender and Server

Landlubbers Raw Bar and Grill
08.2015 - 04.2019

South Plantation High School

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Hayley Ginsberg