Hayley Gutierrez
New Bern,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Mom of a 2 year old daughter. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
1
1
Certification
Work History
Manager
Play Date
New Bern, NC
2012 - 2017
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with regulatory requirements and industry standards.
- Received phone calls/emails/faxes and respond in a timely manner.
- Organized field trips to local places like the zoo or library to enhance learning experiences.
- Worked collaboratively with other managers on curriculum implementation projects such as creating new programs or activities for the center.
Team Lead/ Animal Adoptions Counselor
HSNT
Keller, TX
2017 - 2019
- Transported seized animals to veterinary clinics for medical treatment or evaluation prior to adoption placement.
- Assessed legal documents related to adoptions and ensured compliance with applicable laws.
- Provided administrative support such as filing documents or making copies of forms.
- Participated in adoption events by helping potential adopters select an animal and answering questions about pet care.
- Conducted tours of the facility to demonstrate how the organization cares for its animals.
- Helped to ensure that all shelter animals were healthy and up-to-date on vaccinations.
- Facilitated volunteer orientations to introduce new volunteers to the organization's mission and policies.
- Managed inventory of supplies used in daily operations at the shelter.
- Trained new staff members on proper handling techniques for different types of animals.
- Educated visitors about responsible pet ownership through presentations and conversations at public outreach events.
- Answered telephone inquiries regarding available pets and other services provided by the shelter.
Assistant Manager
Craven Animal Hospital
New Bern , NC
2019 - 2022
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Greeted visitors and provided them with assistance.
- Monitored office supplies inventory and placed orders when necessary.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduled appointments for clients, customers, and other visitors.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments and meetings for management team.
- Assisted with onboarding of new employees by providing orientation information and support.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Updated and recorded customer or client information to maintain accounts.
Education
High School Diploma -
New Bern High School
New Bern, NC06-2014
Associate of Science - General Education
Wake Technical Community College
Raleigh, NCAssociate of Science - General Education
Craven Community College
New Bern, NCAssociate of Science - Diagnostic Medical Sonography
Pitt Community College
Winterville, NCSkills
- Bookkeeping
- Scheduling
- File Management
- Administrative Support
- Clerical Support
- Data Entry
- Mail handling
- Time Management
- Greeting and Seating Clients
- Scheduling appointments
- Spreadsheet tracking
- Verbal and written communication
- Documentation And Reporting
- Document Control
- Calendar Management
Certification
- NA 1
- BLS Certified
Timeline
Manager
Play Date
2012 - 2017
Team Lead/ Animal Adoptions Counselor
HSNT
2017 - 2019
Assistant Manager
Craven Animal Hospital
2019 - 2022
High School Diploma -
New Bern High School
Associate of Science - General Education
Wake Technical Community College
Associate of Science - General Education
Craven Community College
Associate of Science - Diagnostic Medical Sonography
Pitt Community College
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