Hayley Gross
Cudahy,WI
Summary
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Administrator/HR Administrative Assistant
Newgenocera, LLC
01.2022 - 10.2023
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated office supply ordering to avail materials for streamlined operations.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Input financial data and produced reports using Quickbooks.
Cashier/Customer Service Associate
Walmart
01.2021 - 01.2022
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
E-Commerce Personal Shopper
Pick N Save
04.2020 - 07.2020
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
Associate of Applied Science - Accounting
Milwaukee Area Technical College
Milwaukee, WI12.2021
High School Diploma -
Cudahy High School
Cudahy, WI06.2019
Skills
- Customer Engagement
- Word Processing
- Administrative Support
- Payroll Administration
- Bookkeeping
- Office Administration
- Expense Reimbursements
- New Hire Processing
Certification
- Certified QuickBooks Desktop - 2020
- Microsoft Office Specialist - 2020
Timeline
Office Administrator/HR Administrative Assistant
Newgenocera, LLC
01.2022 - 10.2023
Cashier/Customer Service Associate
Walmart
01.2021 - 01.2022
E-Commerce Personal Shopper
Pick N Save
04.2020 - 07.2020
Associate of Applied Science - Accounting
Milwaukee Area Technical College
High School Diploma -
Cudahy High School
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