Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Hayley Gutierrez

Silver City,NM

Summary

Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients. Productive Phlebotomist offering several years of experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing, and customer service related to patient care. Calm and comforting with stressed patients. Patient-oriented Phlebotomist offering several years of experience in laboratory and clinical settings. Technically proficient in key phlebotomy techniques, universal precautions, and sterilization protocols. Team-oriented and skilled in training students and new hires on policies and procedures. Experienced Phlebotomist bringing many years of experience. Expert in venipuncture, capillary puncture, and special collections. Skilled in accurately collecting specimens for quick testing and diagnostic turnaround. Team-oriented in training clinical staff on proper venipuncture techniques. Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Phlebotomist

Gila Regional Medical Center
Silver City, NM
09.2022 - Current
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Maintained a clean, safe, and organized work environment.
  • Provided assistance to clinical staff during patient visits.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Reported any abnormal results or trends to supervisor or laboratory manager.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Maintained accurate records of collected specimens and test results.
  • Educated patients on proper blood draw techniques.
  • Processed samples accurately and efficiently.
  • Prepared specimens for transport to external laboratories.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Calibrated equipment according to manufacturer specifications.
  • Provided excellent customer service while interacting with patients.
  • Performed quality control tests on collected specimens.
  • Responded quickly and effectively to emergency situations.
  • Followed all safety protocols when handling hazardous materials.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Verified patient information prior to specimen collection.
  • Assisted in the training of new phlebotomists.
  • Documented patient information into electronic medical records system.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Conducted patient interviews and verified medical records to confirm test requisitions.
  • Performed centrifugation and specimen aliquoting for sample preparation.
  • Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
  • Managed inventory of phlebotomy supplies and reordered stock as necessary.
  • Prepared and packaged specimens for courier transport.
  • Conducted quality control checks to ensure the accuracy of test results.
  • Adhered to all healthcare regulations, including HIPAA and OSHA standards.
  • Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
  • Assisted in the training and mentoring of new phlebotomy staff.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Scheduled appointments and managed patient flow to minimize wait times.
  • Entered patient information and test orders into computer systems accurately.
  • Verified collection orders and communicated discrepancies to nurses.
  • Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
  • Participated in continuing education to stay current with phlebotomy practices.
  • Identified patients using proper procedures prior to specimen collection.
  • Conducted various blood tests and updated results into paper and electronic charts.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Handled special collection procedures, including therapeutic phlebotomy and drug testing.
  • Demonstrated proficiency in using a variety of collection techniques and equipment.
  • Collaborated with laboratory personnel to resolve specimen issues.
  • Monitored patients for adverse reactions and provided immediate care as needed.
  • Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Educated patients on specimen collection procedures and post-draw care.
  • Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
  • Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
  • Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
  • Treated blood-related chronic disorders by performing therapeutic phlebotomy.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Interacted with patients to gather and record data prior to blood draws.
  • Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
  • Collected specimen samples and transported to laboratory for processing.
  • Used heel and finger stick methods to obtain blood from capillaries.
  • Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
  • Assessed plasma collection machines for proper functionality.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Flushed intravenous lines with saline to prevent blockages.
  • Input medical and insurance information into database for inclusion in patient records.
  • Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
  • Checked hemoglobin levels of individuals prior to blood donation.
  • Mentored newly hired medical personnel in phlebotomy techniques and protocols.
  • Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.

Opthalmic Assistant

Fillmore Eye Clinic
Silver City, NM
09.2020 - 09.2022
  • Ordered supplies and maintained inventory of equipment used in office procedures.
  • Instructed patients on how to properly apply eye drops or other medications prescribed by the physician.
  • Assisted ophthalmologist with patient examinations, including taking and recording vital signs and medical history.
  • Coordinated with other healthcare professionals to ensure optimal patient care.
  • Assisted physicians during minor surgical procedures such as foreign body removal.
  • Scheduled appointments for patients and verified insurance eligibility when necessary.
  • Demonstrated proper lens insertion techniques to patients for contact lenses.
  • Maintained accurate records of patient visits using electronic health record software systems.
  • Prepared exam rooms according to established protocols prior to each patient visit.
  • Conducted pre-operative assessments by obtaining informed consent from patients.
  • Provided assistance in preparing specimens for laboratory analysis.
  • Collected data from clinical trials involving new drug treatments or medical devices.
  • Administered topical anesthetics prior to various ophthalmic procedures.
  • Performed basic laboratory duties such as measuring intraocular pressure readings using a Goldmann applanation tonometer.
  • Troubleshot technical issues related to ophthalmic equipment.
  • Read and interpreted surgical plans and coordinated paperwork and instructions.
  • Kept examination rooms, clinical areas and equipment clean and patient-ready.
  • Dilated patients' eyes and administered prescribed treatments.
  • Triaged clinical issues to help professionals focus on appointments and maximize time.
  • Administered ophthalmic drops and ointments for treatment or to aid in diagnostics.
  • Documented present problems, current medicines and vital stats.
  • Participated in continuing education activities related to ophthalmology.
  • Tested patients' visual fields and ocular motility and completed full patient work-ups.
  • Collected essential medical information and documented data in EHR platform.
  • Communicated effectively with co-workers regarding patient care plans and follow up instructions.
  • Supported research efforts by compiling statistical data from patient charts.
  • Provided patient education on ocular health maintenance and the use of eyeglasses and contact lenses.
  • Performed diagnostic tests such as visual acuity, tonometry, refraction, keratometry, pachymetry, A-scan ultrasonography, and fundus photography.
  • Ensured that all instruments were cleaned properly after each use in accordance with sterilization protocols.
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Conducted tonometry or tonography tests to measure intraocular pressure.
  • Managed patient flow to optimize clinic efficiency and minimize wait times.
  • Implemented safety protocols to protect patients and staff from infectious diseases.
  • Responded to patient inquiries, offering empathetic support and accurate information.
  • Sent patient prescriptions to pharmacies and scheduled future appointments.
  • Administered and instructed patients on proper contact lens care, insertion, and removal.
  • Collaborated with healthcare teams to develop personalized care plans for patients.
  • Coordinated with external laboratories and vendors for eyewear and contact lens orders.
  • Conducted comprehensive patient histories, including visual acuity, lensometry, and keratometry measurements.
  • Utilized electronic medical records systems to enter patient data, improving clinic efficiency and record-keeping accuracy.
  • Interacted with eye care providers to facilitate patient treatment goals.
  • Documented patient care by charting patient condition and treatment in records.
  • Determined most appropriate tools and treatments for specific eye problems.
  • Communicated with patients to obtain and document medical histories.
  • Promoted healthy vision by counseling and educating patients.
  • Evaluated prescriptions along with clients' work and personal visual requirements.
  • Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
  • Instructed and educated patients on prescriptions and provider instructions to optimize treatment plans.
  • Assisted ophthalmologists with minor office procedures and surgeries, ensuring sterile technique and patient comfort.
  • Facilitated patient referrals to other healthcare professionals as needed.
  • Cleaned and performed minor maintenance on examination equipment and glasses.
  • Conducted visual field tests to detect abnormalities in peripheral vision.
  • Conducted pre- and post-operative care, providing patients with detailed instructions and follow-up.
  • Prepared examination rooms, ensuring all necessary equipment and supplies were ready for use.
  • Managed inventory of clinical supplies, placing orders before depletion to avoid disruptions.
  • Participated in professional development opportunities to stay abreast of advancements in ophthalmic technology and techniques.
  • Documented and updated patient records with precision, ensuring compliance with healthcare regulations.
  • Performed a wide range of diagnostic tests such as OCT, visual fields, and fundus photography.
  • Applied eye drops and medications as prescribed by the ophthalmologist.
  • Transferred knowledge by training ophthalmic assistants, technicians and interns.
  • Analyzed test results and contributed to diagnostic discussions.
  • Educated patients on eye health, including disease prevention and the importance of regular eye exams.
  • Prepared patients and administered basic eye exam tests.
  • Calibrated and maintained ophthalmic equipment to ensure accuracy in patient diagnostics.
  • Wrote, edited, and filed patient medical records, maintaining confidentiality.
  • Obtained and recorded patient medical history and operated ophthalmic equipment.
  • Advised patients on ocular medications, dressings and contact lenses.
  • Counseled patients in surgery and treatment plans.
  • Observed pupils, visual acuteness and extra-ocular movements to check patient status.
  • Assisted during in-office surgical procedures and collected ultrasound images.
  • Set appointments, verified insurance and informed patients of important points such as pre-surgery restrictions.
  • Checked vision fields, refraction and other vision markers before patient met with ophthalmologist.
  • Completed patient histories by asking probing questions about family medical conditions, past ocular history and previous surgical procedures.

Food Service Worker

Wendys Restaurant
Silver City, NM
06.2017 - 11.2019
  • Monitored inventory levels of food items used during meal services.
  • Cleaned kitchen areas, equipment and utensils.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Greeted customers upon arrival in the dining area.
  • Delivered food orders promptly and accurately to guests tables.
  • Followed established cash handling procedures when collecting payment from customers.
  • Assisted with unloading deliveries from suppliers into storage areas.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Operated dishwashing machines safely and efficiently.
  • Assisted with inventory management and restocking supplies as needed.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Ensured that all foods were prepared according to health department regulations.
  • Replenished condiments at customer tables as needed.
  • Served meals to customers in a friendly and courteous manner.
  • Maintained accurate records of sales transactions for end-of-day reports.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Performed variety of duties related to food service.
  • Utilized point-of-sale systems for taking orders from customers.
  • Received food orders from individuals and explained offerings.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Coordinated with suppliers to ensure timely delivery of fresh ingredients.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Organized take-out orders for customers who requested them.
  • Prepared beverages such as coffee, tea, soda.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Acquired new skills to support team and further accommodate customer needs.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Followed recipes and customer requests to prepare meals.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Operated cash register to process cash, check, and credit card transactions.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Directed patrons to restrooms and other amenities within facility.
  • Assembled and served meals according to specific guest requirements.
  • Packaged and bagged cooked food and prepared items.
  • Maintained safe food handling practices to prevent germ spread.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Collaborated with team to deliver timely service of items.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Rotated inventory to reduce waste and optimize freshness.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Filled and served various beverages for customers.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Refilled condiments, napkins and server workstations.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Made meals in accordance with company standards and requirements.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Set up, restocked and cleaned dining areas.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Performed opening and closing duties as assigned by management.
  • Properly stored all leftover food items after each shift.
  • Assisted in the preparation of food items according to recipes and instructions.

Education

High School Diploma -

New Mexico Youth Challenge Academy
Roswell, NM
01-2017

Some College (No Degree) - Phlebotomy

Eastern New Mexico University - Roswell
Roswell, NM

Skills

  • Donor screening
  • Specimen Preparation
  • Blood collection
  • Paperwork Processing
  • Venipuncture
  • Infection Control
  • Data Entry
  • Sanitation and sterilization
  • Health Education
  • Medical Records Maintenance
  • Medical terminology knowledge
  • Therapeutic phlebotomy
  • Venipuncture Expertise
  • Hemoglobin Testing
  • Patient Care
  • Patient support
  • HIPAA Compliance
  • Staff Management
  • Diagnostic Testing
  • HIPAA
  • Medical Records Management
  • Anatomy and physiology
  • Specimen handling
  • Communication abilities
  • Blood transfusions
  • Medical Records Review
  • Quality Control

Certification

  • BLS Certification

Languages

English
Professional

References

References available upon request.

Timeline

Phlebotomist

Gila Regional Medical Center
09.2022 - Current

Opthalmic Assistant

Fillmore Eye Clinic
09.2020 - 09.2022

Food Service Worker

Wendys Restaurant
06.2017 - 11.2019

High School Diploma -

New Mexico Youth Challenge Academy

Some College (No Degree) - Phlebotomy

Eastern New Mexico University - Roswell

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Hayley Gutierrez