Hayley Harper
Charleston,SC
Summary
Strong Leader and problem solver dedicated to streamlining operations to have a business run smoothly and promote organized efficiency. I use independent decision-making skills and sound judgement to positively impact compact company operations.
Overview
10
10
years of professional experience
Work History
Bank Teller
Wells Fargo
Charleston, SC
10.2023 - Current
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Assisted customers with basic technical issues related to digital banking platforms.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
Front End Team Lead
Walmart
11.2021 - 10.2023
- Managed daily operations of the store, including opening and closing procedures.
- Implemented new policies and procedures to improve efficiency.
- Analyzed financial data to identify areas of improvement for profitability.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Coached, managed and developed teams to provide exceptional service and achieve company goals.
Customer Service Agent (Remote)
Verizon
Hazel Green, AL
01.2021 - 11.2021
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Generated monthly performance metrics for tracking progress towards goals.
- Provided technical support over the phone when needed.
- Suggested suitable options for unavailable products and services to retain customers.
- Consulted with customers to resolve service and billing issues.
Customer Service Manager
Walmart
Fayetteville, TN
10.2015 - 01.2021
- Monitored staff performance to ensure adherence to customer service standards.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Expedited entry of cash receipts and performed manual deposits.
- Performed bookkeeping and accounting consulting services.
- Designed and developed training materials for new employees in the organization.
- Provided feedback on employee performance based on observed results during training sessions.
- Assisted with recruiting, interviewing, and hiring of new employees.
Cashier, Service Desk, and Layaway Associate
Walmart
Fayetteville, TN
10.2014 - 10.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Assisted customers with selecting merchandise and determining payment plans for layaway purchases.
Education
High School Diploma -
Lincoln County High School
Fayetteville05.2014
Some College (No Degree) - Business Management
Penn Foster
OnlineSkills
- Staff orientation, training, and supervision
- Customer Complaint Resolution
- Cash management
- Documents and records management
- Multitasking and time management
Timeline
Bank Teller
Wells Fargo
10.2023 - Current
Front End Team Lead
Walmart
11.2021 - 10.2023
Customer Service Agent (Remote)
Verizon
01.2021 - 11.2021
Customer Service Manager
Walmart
10.2015 - 01.2021
Cashier, Service Desk, and Layaway Associate
Walmart
10.2014 - 10.2015
High School Diploma -
Lincoln County High School
Some College (No Degree) - Business Management
Penn Foster
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