Summary
Overview
Work History
Education
Skills
Relevant Experience
Timeline
Generic

HAYLEY HAUTAU

Saratoga Springs,UT

Summary

Organized leader & problem-solver with experience in operations management & client relations. Consistent & methodical execution to achieve goals. Mindful of efficiency & detail-oriented. Reliable self-starter with a strong work ethic & strong core values.

Overview

12
12
years of professional experience

Work History

Operations Manager - Premium Experience

Utah Jazz and Utah Hockey Club
12.2023 - Current
  • Directly support department of 24 to improve all operational processes
  • Manage facility needs such as client and partnership signage, credentials, and coordinate with security of Premium spaces at Delta Center
  • Recruit, hire and manage 3 full time staff as well as 115 part time staff year round including scheduling, time off requests and payroll
  • Manage budgets for part time staff expenses, client events, gifting, game night activations and all facility management supplies
  • Work cross functionally to improve department processes to positively impact client experiences and build relationships
  • Led cross-functional teams for streamlining operations and enhancing efficiency.

Premium Experience Intern

Utah Jazz
08.2023 - 12.2023
  • Coordinating credentials, wristbands, and lanyards for client distribution
  • Coordinating with arena security and communicating day of credentials for clients
  • Preparing facility with proper supplies prior to clients and staff arriving
  • Scheduling Part Time Staff for shifts
  • Sourcing vendors for gifting and game day activations, running as point of contact, and supporting activations on game nights
  • Sourcing venues, food and beverage and coordinating with vendors for premium client events
  • Obtaining and uploading client’s assets for arena digital signage and monitoring changes for events
  • Work cross functionally to support multiple department’s projects and create a cohesive experience for clients (Marketing’s assets, Corporate Partnership’s activations, keeping devices up to date with IT, etc.)
  • Work closely with our account managers and anticipate needs to provide the highest level of customer service for clients

Business Office Manager

Backman Title Services
08.2018 - 12.2021
  • Managed all office operations including clerical duties customer relations, and employee relations
  • Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
  • Created workflow processes with ongoing efficiency checks & adjustments to improve performance
  • Assisted ownership/executive level team to strategize maximizing team productivity
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Pharmacy Technician - Intern

American Fork Hospital
09.2017 - 07.2018
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Coordinated day-to-day assignments.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Counted, measured, and compounded medications following standard procedures.

Customer Relations and Marketing Manager

Underwater Audio
06.2013 - 06.2015
  • Led Customer Experience and Marketing teams
  • Planned and executed all email marketing campaigns
  • Managed subscriber databases and analyzed metrics of campaigns to provide insights of effectiveness
  • Conducted market research to identify new opportunities and target markets
  • Supervised Customer Relations and Marketing team of 15 including training and onboarding of team members
  • Implemented business strategies, saving over $20,000 annually in operating costs
  • Served as point of contact for all external communication for brand partnerships and community outreach initiatives

Education

Bachelor of Science - Public Relations And Strategic Communication

Utah Valley University
Orem, Utah

Utah Pharmacy Technician Certification -

Mountainland Technical College
Spanish Fork, UT

Skills

  • Team Leadership
  • Operations Management
  • Strategic Communication Planning
  • Cross Functional Relationship Building
  • Budget Management
  • Advanced Problem Solving
  • Attention to Detail & Efficiency
  • Facility Management
  • Cultural Awareness
  • Event Planning

Relevant Experience

UVU Wolverine Public Relations Firm – Team Lead | 01/2023 - 05/2023
-Planned strategic PR campaigns & events to reach key stakeholders & increase enrollment
-Led team of 5 & POC for all programs/initiatives
-Executed campaign with PRSSA UVU Chapter to organize classroom visits, wrote marketing & outreach content & coordinated with all internal & external constituents

Game Day Fitted - Web-Based Brand Management | 10/2020 - Present
-Oversee all business operations including website management & direct-to consumer sales
-Create and manage all digital marketing content and strategies including email and social media campaigns
-Manage all customer success including community outreach, customer service & brand collaborations

Personal Event Planning and Management | January 2017 - Present
-Executed strategic plans for multiple private events of over 100 people for high profile clients
-Sourced & hired vendors according to client's RFP & budget
-Managed teams of 15+ of employees and volunteers for day-of event coordination

Program Experience
-Meltwater
-Salesforce CRM
-Adobe Creative Cloud (Acrobat, Premier Pro, Lightroom, Photoshop)
-MS Office
-Google Workplace
-HubSpot
-Survey Monkey
-Qualtrics

-SeatGeek Unify

Timeline

Operations Manager - Premium Experience

Utah Jazz and Utah Hockey Club
12.2023 - Current

Premium Experience Intern

Utah Jazz
08.2023 - 12.2023

Business Office Manager

Backman Title Services
08.2018 - 12.2021

Pharmacy Technician - Intern

American Fork Hospital
09.2017 - 07.2018

Customer Relations and Marketing Manager

Underwater Audio
06.2013 - 06.2015

Bachelor of Science - Public Relations And Strategic Communication

Utah Valley University

Utah Pharmacy Technician Certification -

Mountainland Technical College
HAYLEY HAUTAU