HAYLEY HAUTAU
Saratoga Springs,UT
Summary
Organized leader & problem-solver with experience in operations management & client relations. Consistent & methodical execution to achieve goals. Mindful of efficiency & detail-oriented. Reliable self-starter with a strong work ethic & strong core values.
Overview
12
12
years of professional experience
Work History
Operations Manager - Premium Experience
Utah Jazz and Utah Hockey Club
12.2023 - Current
- Directly support department of 24 to improve all operational processes
- Manage facility needs such as client and partnership signage, credentials, and coordinate with security of Premium spaces at Delta Center
- Recruit, hire and manage 3 full time staff as well as 115 part time staff year round including scheduling, time off requests and payroll
- Manage budgets for part time staff expenses, client events, gifting, game night activations and all facility management supplies
- Work cross functionally to improve department processes to positively impact client experiences and build relationships
- Led cross-functional teams for streamlining operations and enhancing efficiency.
Premium Experience Intern
Utah Jazz
08.2023 - 12.2023
- Coordinating credentials, wristbands, and lanyards for client distribution
- Coordinating with arena security and communicating day of credentials for clients
- Preparing facility with proper supplies prior to clients and staff arriving
- Scheduling Part Time Staff for shifts
- Sourcing vendors for gifting and game day activations, running as point of contact, and supporting activations on game nights
- Sourcing venues, food and beverage and coordinating with vendors for premium client events
- Obtaining and uploading client’s assets for arena digital signage and monitoring changes for events
- Work cross functionally to support multiple department’s projects and create a cohesive experience for clients (Marketing’s assets, Corporate Partnership’s activations, keeping devices up to date with IT, etc.)
- Work closely with our account managers and anticipate needs to provide the highest level of customer service for clients
Business Office Manager
Backman Title Services
08.2018 - 12.2021
- Managed all office operations including clerical duties customer relations, and employee relations
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Created workflow processes with ongoing efficiency checks & adjustments to improve performance
- Assisted ownership/executive level team to strategize maximizing team productivity
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Pharmacy Technician - Intern
American Fork Hospital
09.2017 - 07.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Coordinated day-to-day assignments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Counted, measured, and compounded medications following standard procedures.
Customer Relations and Marketing Manager
Underwater Audio
06.2013 - 06.2015
- Led Customer Experience and Marketing teams
- Planned and executed all email marketing campaigns
- Managed subscriber databases and analyzed metrics of campaigns to provide insights of effectiveness
- Conducted market research to identify new opportunities and target markets
- Supervised Customer Relations and Marketing team of 15 including training and onboarding of team members
- Implemented business strategies, saving over $20,000 annually in operating costs
- Served as point of contact for all external communication for brand partnerships and community outreach initiatives
Education
Bachelor of Science - Public Relations And Strategic Communication
Utah Valley University
Orem, UtahUtah Pharmacy Technician Certification -
Mountainland Technical College
Spanish Fork, UTSkills
- Team Leadership
- Operations Management
- Strategic Communication Planning
- Cross Functional Relationship Building
- Budget Management
- Advanced Problem Solving
- Attention to Detail & Efficiency
- Facility Management
- Cultural Awareness
- Event Planning
Relevant Experience
UVU Wolverine Public Relations Firm – Team Lead | 01/2023 - 05/2023
-Planned strategic PR campaigns & events to reach key stakeholders & increase enrollment
-Led team of 5 & POC for all programs/initiatives
-Executed campaign with PRSSA UVU Chapter to organize classroom visits, wrote marketing & outreach content & coordinated with all internal & external constituents
Game Day Fitted - Web-Based Brand Management | 10/2020 - Present
-Oversee all business operations including website management & direct-to consumer sales
-Create and manage all digital marketing content and strategies including email and social media campaigns
-Manage all customer success including community outreach, customer service & brand collaborations
Personal Event Planning and Management | January 2017 - Present
-Executed strategic plans for multiple private events of over 100 people for high profile clients
-Sourced & hired vendors according to client's RFP & budget
-Managed teams of 15+ of employees and volunteers for day-of event coordination
Program Experience
-Meltwater
-Salesforce CRM
-Adobe Creative Cloud (Acrobat, Premier Pro, Lightroom, Photoshop)
-MS Office
-Google Workplace
-HubSpot
-Survey Monkey
-Qualtrics
-SeatGeek Unify
Timeline
Operations Manager - Premium Experience
Utah Jazz and Utah Hockey Club
12.2023 - Current
Premium Experience Intern
Utah Jazz
08.2023 - 12.2023
Business Office Manager
Backman Title Services
08.2018 - 12.2021
Pharmacy Technician - Intern
American Fork Hospital
09.2017 - 07.2018
Customer Relations and Marketing Manager
Underwater Audio
06.2013 - 06.2015
Bachelor of Science - Public Relations And Strategic Communication
Utah Valley University
Utah Pharmacy Technician Certification -
Mountainland Technical College
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