Hayley Hendrix
LaGrange,GA
Summary
Dedicated Medical Assistant with a proven track record at Hometown Family Medicine, enhancing patient care through meticulous vital sign monitoring and effective communication. Demonstrated leadership in training staff and improving patient satisfaction. Skilled in emergency response and CPR, showcasing a blend of technical proficiency and compassionate patient interaction. Practical medical assistance with well-honed supervisory skills. Certified in CPR and AED. Reliable and safety-minded with exceptional customer service when assisting guests. Remains poised and grounded in stressful situations. Eager medical assistance always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Medical Assistant
Hometown Family Medicine
1399 Lafayette Parkway Lagrange GA 30241
09.2022 - Current
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Performed medical records management, including filing, organizing and scanning documents.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
MEDICAL ASSISTANT CLINICAL ROTATION
Pinnacle Cardiovascular Associates
10.2021 - 11.2021
- Performs clinic front desk duties, including but not limited to, answering incoming telephone calls, obtaining and/or verifying patient information, patient check in/out, coordinate and facilitate accurate patient appointment
- Prepare patients for examination, take vitals, and record patients' health history
- Keep exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization as required
PHLEBOTOMY CLINICAL ROTATION
Valley Area Medical Pavilion
09.2020
- Greeted patients and initiate patient check-in
- Cleaning and maintenance of phlebotomy work area
- Clearly labeled and initial all specimens after drawing
- Ensured proper identification of patient and patient information on lab orders and physicians' forms
LIFEGUARD
The Water Wiz
- Monitored for and responded to emergent situations within the swimming area
- Cultivated a safe and fun swimming environment for patrons of all ages
- Conducted daily checks on swimming areas and equipment to maintain safety and good condition
LEAD SERVER
Country's BBQ
06.2018 - Current
- Accurately record orders and partnered with server and kitchen team members to serve food and beverages that exceed guests' expectations
- Significantly increased guest check averages by promoting appetizers, specialty items, and spirit selections
- Routinely clean table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas, and service refrigerators
- Provided weekly menu items training to waitresses, waiters, and bartenders
CASHIER & SANDWHICH MAKER
Momma Goldberg's
08.2015 - 01.2017
- Ensured customer satisfaction by providing information and resolving complaints
- Facilitated food service in fast-paced environments, including restaurant and Auburn University gameday atmospheres
- Received and completed sandwich orders from visitors and calling customers
- Cleaned and sanitized assigned work premises and food preparation equipment
- Obtained payment from customers and issued correct change to them
- Interpreted and complied with established food safety and cleanliness procedures
Education
Associates - Applied Science
Southern Union State Community College
08.2021
High School -
Callaway High School
05.2017
Skills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership Qualities
- CPR and AED Training
- CPR Certified
- Public Safety
- General Maintenance
- Emergency Response
- Safety oversight
- Water rescue techniques
Certification
- Phlebotomy Technician
- Multi Care Technician
- Administrative Medical Assistant
- Certified Clinical Medical Assistant (NHA)
- Basic Life Support (BLS)
References
- Tony Hale, Owner, The Water Wiz, (706) 845-7655
- Bobby Padgett, Owner, Country's BBQ, (706) 845-9687
- Marie Dobson, Manager, Momma Goldberg's, (706) 573-7642
Timeline
Medical Assistant
Hometown Family Medicine
09.2022 - Current
MEDICAL ASSISTANT CLINICAL ROTATION
Pinnacle Cardiovascular Associates
10.2021 - 11.2021
PHLEBOTOMY CLINICAL ROTATION
Valley Area Medical Pavilion
09.2020
LEAD SERVER
Country's BBQ
06.2018 - Current
CASHIER & SANDWHICH MAKER
Momma Goldberg's
08.2015 - 01.2017
LIFEGUARD
The Water Wiz
Associates - Applied Science
Southern Union State Community College
High School -
Callaway High School