Hayley Hernandez
Washington,DC
Summary
Dynamic hospitality professional with extensive experience. Excelling in staff management and complex problem-solving. Proven track record in training and mentoring, enhancing team performance, and ensuring exceptional customer satisfaction. Adept at enforcing policies, fostering a high-performing team environment and optimizing operations, consistently delivering outstanding service in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Server
Compass Rose Restaurant
Washington , DC
10.2023 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Stayed informed about daily specials, new menu items, promotions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Explained menu items, describing ingredients and cooking methods upon request.
- Ensured guests with allergies were offered an appropriate meal with careful consideration and ending with satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Supervisor/Executive Recruitment Consultant
First Class Workforce Solutions
Washington, DC
08.2021 - Current
- Developed new business relationships and maintained network of client companies through business development calls, client visits and entertainment events
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
- Discovered and resolved complex employee issues that affected management and business decisions
- Directed onboarding and training for over 200 new food industry and utility employees each year, keeping company operations smooth and production efficient with skilled candidates
- Achieved results by working with staff to meet established targets
- Identified individual employee's unique work styles and adapted management methods
- Maintained physical and computer-based filing systems
- Used organizational skills to locate, label, and pack up outdated files
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Mail Processing Clerk
USPS
Washington, DC
10.2022 - 03.2023
- Identified undeliverable mail and applied markups to return to sender.
- Placed letters in individual mail slots for internal staff pickup.
- Monitored the quality of outgoing mail to ensure accuracy in addressing, labeling, and stamping requirements.
- Inspected incoming packages for visible signs of damage prior to processing.
- Ensured compliance with all safety regulations when handling hazardous materials such as flammable liquids.
- Operated mail processing equipment and manually sorted mail.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
Hostess/Server Shift Leader
The Capital Burger
Washington, DC
08.2018 - 08.2020
- Waited tables, assisting customers, cleaning tables, kitchen, and bathrooms, making food, and handling money
- Built relationships with regular customers by learning and remembering their preferences
- Planned and executed 100-guest parties by organizing menus, spaces, and special requests
- Opened and closed restaurant, stocked food, cleaned and maintained functioning and safe dining atmosphere as well as organized and set-up for every special event.
- Provided exceptional service to high volume of daily customers and customer satisfaction.
- Operated POS terminals to input orders, split bills and calculate totals.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Server
Legal Sea Foods
Washington , DC
09.2017 - 04.2020
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
High School Diploma -
Woodrow Wilson High School
Washington, DC06.2016
Skills
- Staff management
- Food and beverage pairings
- Hospitality service expertise
- Complex problem-solving
- Operations Management
- Policy enforcement
- Training and mentoring
- Process Monitoring and Improvement
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server
Compass Rose Restaurant
10.2023 - Current
Mail Processing Clerk
USPS
10.2022 - 03.2023
Supervisor/Executive Recruitment Consultant
First Class Workforce Solutions
08.2021 - Current
Hostess/Server Shift Leader
The Capital Burger
08.2018 - 08.2020
Server
Legal Sea Foods
09.2017 - 04.2020
High School Diploma -
Woodrow Wilson High School
Similar Profiles
ERIC PATTERSONERIC PATTERSON
Contractor's Helper at Compass Rose ConstructionContractor's Helper at Compass Rose Construction
Julie Ann LongoriaJulie Ann Longoria
Assistant Director at Compass Rose Student HousingAssistant Director at Compass Rose Student Housing
Mary BeggsMary Beggs
Teacher at Compass Rose Public SchoolsTeacher at Compass Rose Public Schools