Hayley Hill
Youngstown
Summary
Proven in enhancing customer satisfaction and team efficiency at Farmers National Bank of Canfield, I excel in complaint handling and teamwork. Leveraged problem-solving and empathy to exceed performance metrics, demonstrating a commitment to service excellence and operational improvements. Achieved significant customer loyalty through effective communication and swift resolution of inquiries.
Overview
10
10
years of professional experience
Work History
Customer Support Agent
Farmers National Bank Of Canfield
03.2024 - Current
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Contributed to boosting team efficiency in assisting customers more effectively.
- Assisted customers through multiple channels including phone, and email platforms for increased accessibility and convenience.
- Participated in ongoing professional development to stay current with industry best practices, company policies, and product updates.
- Conducted thorough investigations into customer issues, providing detailed resolutions tailored to each unique situation.
- Delivered timely updates on ongoing cases or new product releases to keep clients informed on progress towards resolution or enhancements available within the company''s offerings.
- Met or exceeded performance metrics consistently by handling a high volume of calls without sacrificing quality service delivery.
- Actively listened to customer feedback regarding product features or service improvements, passing valuable insights onto relevant departments for consideration in future developments.
Bank Teller
Farmers National Bank of Canfield
05.2019 - 03.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Referred customers to other banking departments for specialized services.
- Assisted customers with banking needs and inquiries.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided customer records, account statements and copies of checks.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Cashier
Sam's Club
07.2015 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Party Host
Extreme Air Trampoline Park
11.2014 - 12.2015
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
Education
High School Diploma -
Niles McKinley High School
Niles05-2015
Skills
- Complaint handling
- Customer service excellence
- Inbound call answering
- Teamwork and collaboration
- Shipping and receiving
- Time management
- Problem-solving abilities
- Multitasking
- Customer communication and empathy
Timeline
Customer Support Agent
Farmers National Bank Of Canfield
03.2024 - Current
Bank Teller
Farmers National Bank of Canfield
05.2019 - 03.2024
Cashier
Sam's Club
07.2015 - 05.2019
Party Host
Extreme Air Trampoline Park
11.2014 - 12.2015
High School Diploma -
Niles McKinley High School
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