Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hayley Householder

Macomb,IL

Summary

Committed hard worker who is determined to succeed in any career sought after. Have many skills and knowledge that can be used to maintain excellence. Background includes strong customer service and management.

Overview

9
9
years of professional experience

Work History

BJ Cassette Grind Operator

NTN Bower
07.2023 - Current
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
  • Performed quality assurance tasks to promote accuracy and minimize mistakes.
  • Performed inspections and routine maintenance on equipment.
  • Set up machines to start production cycles and controlled machine settings.
  • Recognized upset conditions, determining cause, and took appropriate corrective action.
  • Fed raw materials and components into semi-automated machines according to production needs.
  • Inspected machine parts with measuring tools.

Teller

Mid AMerica National Bank
07.2022 - 07.2023
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

SUPERVISOR

GOODWILL INDUSTRIES INTERNATIONAL
07.2020 - 07.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

HOUSEKEEPING MANAGER

WOODRUFF HOTEL
05.2018 - 07.2020
  • Managed team productivity and workflow to exceed quality standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Managed staff of 3 housekeepers.
  • Communicated repair needs to maintenance staff.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Managed laundry sorting, washing, drying, and ironing.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.

HOSTESS/BUSSIER

HAWKEYE Restaurant
09.2019 - 04.2020
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Used cash registers and credit card machines to cash out customers.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Completed daily side work and opening and closing duties without fail.

CASHIER

CASEY’S GENERAL STORE
07.2017 - 05.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Checked personal identifications during alcohol and tobacco sales.

HOSTESS/WAITRESS

WARSAW BREWERY
06.2017 - 08.2017
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

crew member

Wendy’s Restaurant
05.2015 - 05.2017
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Education

Associates in Arts Degree -

southeastern community college
05.2020

High School Diploma -

Keokuk High School
Keokuk, IA
05.2018

Skills

  • Equipment Operation
  • Payment Collection
  • Payment Processing
  • Drawer Balancing
  • Customer Assistance
  • Asset Protection
  • Fraud Detection
  • Staff Management

References

Dena Kennedy, Former Owner of Woodruff Hotel in Nauvoo, IL, 1-872-444-4889 /Stacy Sunn, Manager of Goodwill in Macomb, IL, 1-309-421-0595 / Trulie Fischer, Assistant Manager of Goodwill in Macomb, IL, 1-309-421-0595

Timeline

BJ Cassette Grind Operator

NTN Bower
07.2023 - Current

Teller

Mid AMerica National Bank
07.2022 - 07.2023

SUPERVISOR

GOODWILL INDUSTRIES INTERNATIONAL
07.2020 - 07.2022

HOSTESS/BUSSIER

HAWKEYE Restaurant
09.2019 - 04.2020

HOUSEKEEPING MANAGER

WOODRUFF HOTEL
05.2018 - 07.2020

CASHIER

CASEY’S GENERAL STORE
07.2017 - 05.2018

HOSTESS/WAITRESS

WARSAW BREWERY
06.2017 - 08.2017

crew member

Wendy’s Restaurant
05.2015 - 05.2017

Associates in Arts Degree -

southeastern community college

High School Diploma -

Keokuk High School

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Hayley Householder