Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Hayley Jacobs

Charlotte,NC

Summary

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Company. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

Overview

2
2
years of professional experience
1
1
Certificate

Work History

Senior Certified Pharmacy Technician

Walgreens
08.2022 - 11.2023
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Counted, measured and compounded medications following standard procedures.
  • Reviewed and verified customer information and insurance provider information.
  • Answered patients' questions and troubleshot prescription issues.
  • Collected co-payments or full payments from customers.
  • Advocated for patients' compliance with medication guidelines.
  • Prepared bottle labels.
  • Supervised several pharmacy technicians and coordinated day-to-day assignments.
  • Reviewed medication orders.
  • Restocked automated medication dispensing equipment.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Set up and modified patient profiles in System to include current information such as medications and insurance details.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Resolved third-party billing, computer system and customer service issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.

Restaurant Hostess

Great Wolf Lodge
02.2022 - 08.2022
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Checked in with servers to confirm preparedness before seating customers.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Accommodated special seating requests for guests to enhance satisfaction.

Cashier

Great Wolf Lodge
01.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Kiosk Supervisor

Little Zoomers
08.2021 - 01.2022
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Trained and oriented associates to maximize team performance.
  • Coordinated merchandising displays, signage and sales enablement.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Entered and priced inventory to assist with efficient restocking.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Created timely and accurate inventory, cash and production reports for senior managers.
  • Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Education

Pharmacy

Ashworth College
Norcross, GA
08.2022

GED -

Ged Testing
Melbourne, FL
06.2021

Skills

  • Drug Inventory Control
  • Patient Confidentiality
  • Advanced Math Skills
  • HIPAA
  • Pharmacy Equipment Use
  • Workflow Optimization
  • Insurance Verification
  • Drug Storage Procedures
  • Team Collaboration
  • Staff Development
  • Updating Medication Histories
  • Knowledge of Medical Terms
  • Maintaining Records
  • Knowledge of Brand and Generic Drugs
  • Aseptic Techniques
  • Pharmacy and Customer Records Management
  • New Hire Onboarding
  • Insurance Billing
  • Problem-Solving Skills
  • Manual and Automated Medication Dispensing
  • Intravenous Admixture Preparation
  • Calculating Insurance Coverage

Certification

  • CPhT - Certified Pharmacy Technician

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Senior Certified Pharmacy Technician

Walgreens
08.2022 - 11.2023

Restaurant Hostess

Great Wolf Lodge
02.2022 - 08.2022

Cashier

Great Wolf Lodge
01.2022 - 08.2022

Kiosk Supervisor

Little Zoomers
08.2021 - 01.2022

Pharmacy

Ashworth College

GED -

Ged Testing

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Hayley Jacobs