Hayley Johnson
Studio City
Summary
Dedicated client service representative with background in office administration & personal assistant experience. Expertise in communication, conflict resolution, & lasting client relationships. Reliable & results-driven with focus on delivering exceptional service and sustaining a positive environment.
Overview
8
8
years of professional experience
Work History
Medical Office Coordinator
TIA
07.2024 - 12.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing in a welcoming manner while maintaining HIPPA guidelines.
- Checked patient insurance, demographic, and health history to keep patient medical records current.
- Confirmed appointments, communicated with clients, and maintained a clean clinic space.
Client Service Representative
Los Feliz Small Animal Hospital
04.2021 - 07.2024
- Checked clients in/out; maintained flow of high volume multi-line phones, scheduled appointments, email correspondence and filling patient prescription medications.
- Responsible for opening/closing the hospital, disinfecting/ setting up exam rooms, and handling hospital bank deposits.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
Front Desk/Client Services
Laurel Pet Hospital
05.2020 - 04.2022
- Answered client phone calls, emails and online booking requests promptly and appropriately handled all needs upon check in & check out.
- Responsible for discharging patients & reviewing discharge instructions with the client.
- Filing paperwork, along with prepping paper charts and SOAP sheets appointments, and going over estimates with clients.
Spa Coordinator
Le Reve Spa
01.2019 - 12.2019
- Educated clients about spa culture, treatments offered and spa's amenities.
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
Personal Family Assistant
Private Client
04.2017 - 06.2018
- Assisted with daily household tasks for a smoother family routine, including meal preparation and laundry duties.
- Supported busy parents with personal errands such as grocery shopping, school drop off/ pick up, or appointment scheduling.
- Maintained family privacy and security by handling sensitive information discreetly and respecting confidentiality boundaries.
Education
AA in Psychology -
Santa Barbara City College
Santa Barbara, CA05.2020
Skills
- Account Management
- Schedule/ calender management
- Verbal communication
- Medical Office Administration
- Organization Management
- Microsoft Office
- Media Communications
- Multitasking Abilities
- Social Media
- Medical terminology
- HIPAA compliance
- EHR and EMR systems
Timeline
Medical Office Coordinator
TIA
07.2024 - 12.2024
Client Service Representative
Los Feliz Small Animal Hospital
04.2021 - 07.2024
Front Desk/Client Services
Laurel Pet Hospital
05.2020 - 04.2022
Spa Coordinator
Le Reve Spa
01.2019 - 12.2019
Personal Family Assistant
Private Client
04.2017 - 06.2018
AA in Psychology -
Santa Barbara City College
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