Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hayley Johnston

Newport News,VA

Summary

Proven multitasker and compassionate caregiver, I excelled at customer care and in private health care, enhancing customer satisfaction and patient well-being. Skilled in Microsoft Excel and vital signs monitoring, I blend hospitality expertise with clinical diligence, achieving top-tier service and care standards without compromising efficiency.

Professional health care provider with significant experience in delivering compassionate and reliable in-home support. Skilled in patient care, medication management, and daily living assistance. Strong focus on team collaboration and adaptability to meet changing needs, ensuring optimal health outcomes. Highly dependable with strong work ethic and excellent communication skills.

Professional with strong background in handling and organizing shipments, prepared for logistics role. Known for efficient unloading, attention to safety protocols, and maintaining orderly work environment. Strong focus on teamwork, adaptability, and achieving operational goals. Skilled in using warehouse equipment, managing inventory, and ensuring timely delivery. Reliable and flexible to meet changing needs and high standards.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Healthcare professional with comprehensive experience in medical administrative tasks and patient interaction. Known for effective office management, ensuring smooth operations and seamless patient flow. Emphasizes teamwork and adaptability, displaying excellent organizational skills and patient-centered approach.

Overview

26
26
years of professional experience

Work History

Server/Cashier

Monty's Penguin
06.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Private Home Health Care Provider

Charles Chope
02.2019 - 02.2024
  • Developed strong rapport with patients and families, fostering an atmosphere of trust and open communication.
  • Collaborated effectively with interdisciplinary teams to develop comprehensive care plans that addressed the physical, emotional, and social needs of each client.
  • Provided reliable transportation for clients to appointments, errands, or social outings while ensuring their safety and comfort during travel.
  • Ensured client safety, regularly monitoring their living environment and making necessary adjustments to prevent accidents or falls.
  • Assist with Bathing, Catheter care, physical therapy in home, meal prep and medication

Unloader Associate

Walmart Distribution
07.2022 - 10.2022
  • Collaborated with team members to complete high-volume unloading projects ahead of schedule.
  • Boosted overall productivity through effective communication with loading dock personnel and truck drivers during the unloading process.
  • Enhanced warehouse efficiency by consistently unloading shipments in a timely manner.
  • Prioritized workplace safety by actively participating in ongoing training sessions related to proper lifting techniques, equipment handling, and hazard identification within the warehouse setting.

Cleaner

Meadows Cleaning Concepts
04.2016 - 01.2020
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Move-in and move-out cleans of multifamily residence,

House Cleaner

Marilyn's Cleaning
03.2010 - 09.2012
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.

Private Home Health Care Provider

Welford West
04.2006 - 08.2009
  • Developed strong rapport with patients and families, fostering an atmosphere of trust and open communication.
  • Collaborated effectively with interdisciplinary teams to develop comprehensive care plans that addressed the physical, emotional, and social needs of each client.
  • Provided reliable transportation for clients to appointments, errands, or social outings while ensuring their safety and comfort during travel.
  • Assisted with end-of-life care.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Administered medications in accordance with doctor's instructions.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Followed nutritional plans to prepare optimal meals.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Assisted disabled clients to support independence and well-being.
  • Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
  • Completed household management tasks for clients within private home settings.
  • Supported clients through emotional challenges by actively listening and providing empathetic guidance when appropriate.
  • Administered medications accurately according to prescribed schedules, ensuring proper dosages for optimal patient health.
  • Maintained detailed records of patient progress, reporting any changes in condition to healthcare professionals as needed.
  • Collaborated closely with clients' healthcare providers to ensure continuity of care and coordinate services for optimal results.
  • Conducted timely assessments of vital signs including blood pressure, pulse rate, respiration, and temperature to monitor patient health.
  • Facilitated therapeutic exercises and mobility assistance for improved physical functioning and overall wellbeing.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Provided direct personal care and administrative services to clients.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.

Server

The Big Horn Restaurant/Bar
04.2005 - 11.2007
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Medical Office Assistant

Dr. S Forbes
10.2004 - 11.2006
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.

Shipping and Receiving Clerk

Gateway
01.1999 - 03.2001
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Operated power equipment-forklift, stand-on pallet rider

Education

No Degree - Pre-Nursing

Thomas Nelson Community College
Hampton, VA

Associate of Applied Science - Medical Assistance

Medical Careers Institute
Newport News, VA
08-2004

GED -

Bethel High School
Hampton, VA
05-1995

No Degree - Nurse Assistance

New Horizons Vocational School
Hampton, VA
06-1994

Skills

  • Exceptional customer service
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Call center experience
  • Microsoft Excel
  • Customer satisfaction measurement
  • Housekeeping tasks
  • Vital signs monitoring
  • Companionship provision
  • Physical therapy assistance
  • Wound care management
  • Fall prevention
  • First aid and safety
  • Recording vital signs
  • Housekeeping
  • Patient transportation
  • Diabetes management
  • Client documentation
  • Care plan implementation
  • Care plan assessment
  • Physical therapy support
  • Client safety and first aid
  • Supplement administration
  • Clinical documentation and reporting
  • Compassionate client care
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Exercise coordination
  • Physical monitoring
  • Shipping and receiving procedures
  • Order picking accuracy
  • Proper lifting techniques
  • Package handling
  • Loading and unloading
  • Scanner operation
  • Hazardous material safety
  • Barcode scanning
  • Packaging and labeling equipment
  • Warehouse safety protocols
  • Adherence to loading schedules
  • Package and pallet staging
  • Lifting and sorting
  • Warehouse Safety
  • Shipping and receiving
  • Managing patient records
  • Appointment management
  • Payment collection and processing
  • Billing and coding
  • Insurance billing procedures
  • Multi-line telephone management
  • Clinical and administrative support
  • Patient assessments and care
  • Medical terminologies
  • Medical records confidentiality
  • Office Administration
  • Patient Registration
  • Clinical Documentation
  • Patient interviewing
  • Reliability
  • Detail Oriented
  • Patient Care Coordination
  • Filing systems
  • Team building
  • Clerical skills

Timeline

Server/Cashier

Monty's Penguin
06.2024 - Current

Unloader Associate

Walmart Distribution
07.2022 - 10.2022

Private Home Health Care Provider

Charles Chope
02.2019 - 02.2024

Cleaner

Meadows Cleaning Concepts
04.2016 - 01.2020

House Cleaner

Marilyn's Cleaning
03.2010 - 09.2012

Private Home Health Care Provider

Welford West
04.2006 - 08.2009

Server

The Big Horn Restaurant/Bar
04.2005 - 11.2007

Medical Office Assistant

Dr. S Forbes
10.2004 - 11.2006

Shipping and Receiving Clerk

Gateway
01.1999 - 03.2001

No Degree - Pre-Nursing

Thomas Nelson Community College

Associate of Applied Science - Medical Assistance

Medical Careers Institute

GED -

Bethel High School

No Degree - Nurse Assistance

New Horizons Vocational School
Hayley Johnston