Summary
Overview
Work History
Education
Skills
Timeline
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Hayley J. Thompson

Miami,FL

Summary

Highly motivated and customer-focused individual with extensive experience in the hospitality field. Demonstrated ability to provide exceptional customer service and ensure a positive shopping or dining experience for guests. Proven track record of delivering top-notch service, resolving customer issues, and maintaining a welcoming atmosphere. Committed to exceeding expectations and contributing to the success of the team by consistently delivering outstanding results.

Overview

13
13
years of professional experience

Work History

Sales Associate

Dragonfly Thrift Boutique
06.2024 - Current
  • Greets customers and demonstrates excellent customer service skills, helps customers select products, answers questions, and shares product knowledge
  • Creates or updates customer profile records
  • Processes purchases and returns
  • Alerts management of potential security issues
  • Assists with inventory, including receiving and stocking merchandise
  • Helps with the store opening and closing process

Server

Old Chicago Pizza and Taproom
01.2018 - 03.2020
  • Serves patrons with food and beverages in a positive and friendly manner
  • Provides information to help food and beverage selections
  • Presents ordered choices in a prompt and efficient manner
  • Maintains dining ambiance with an enthusiastic attitude
  • Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
  • Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions
  • Serves orders by picking up and delivering patrons’ choices from bar and kitchen and delivering accompaniments and condiments from service bars
  • Responds to additional patron requirements by inquiring of needs and observing dining process
  • Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs
  • Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return
  • Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills, accepting payments, delivering bills and payments to host, and returning change and signature slip to patrons

Server

Olive Garden
06.2015 - 01.2019
  • Serves patrons with food and beverages in a positive and friendly manner
  • Provides information to help food and beverage selections
  • Presents ordered choices in a prompt and efficient manner
  • Maintains dining ambiance with an enthusiastic attitude
  • Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
  • Helps patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions
  • Serves orders by picking up and delivering patrons’ choices from bar and kitchen and delivering accompaniments and condiments from service bars
  • Responds to additional patron requirements by inquiring of needs and observing dining process
  • Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs
  • Concludes dining experience by acknowledging choice of restaurant and inviting patrons to return
  • Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills, accepting payments, delivering bills and payments to host, and returning change and signature slip to patrons

Deli Clerk

Publix
04.2012 - 06.2015
  • Provides excellent customer service, makes product recommendations, and answers questions
  • Prepares food for customers, including slicing deli meats and cheeses, making sandwiches, and packaging items
  • Learns about new deli items and menu options quickly
  • Unloads daily deliveries and makes sure the deli display cases are organized and fully stocked with fresh food
  • Uses portion scales, handheld printers, and point-of-sale systems to price items and complete transactions
  • Operates all deli equipment according to safety guidelines
  • Cleans and sanitizes deli equipment and food surfaces, including meat and cheese slicers, deli display cases, and utensils
  • Follows written and verbal instructions from managers
  • Adheres to federal, state, and local food safety and sanitation guidelines and company policies

Education

Associate's degree - General Studies

Miami Dade College
Coral Gables, FL
09.2024

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Goal-Oriented
  • Reliable and punctual
  • Flexible Schedule
  • Store Opening and Closing
  • Professional Demeanor
  • Excellent people skills

Timeline

Sales Associate

Dragonfly Thrift Boutique
06.2024 - Current

Server

Old Chicago Pizza and Taproom
01.2018 - 03.2020

Server

Olive Garden
06.2015 - 01.2019

Deli Clerk

Publix
04.2012 - 06.2015

Associate's degree - General Studies

Miami Dade College

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Hayley J. Thompson