Hayley Key
Arroyo Grande,CA
Summary
Versatile office professional with strong clerical and team support skills. Expertise in streamlining office operations to enhance efficiency. Reliable and dedicated to fulfilling customer needs and meeting organizational demands.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Manager
Arc Axis
Grover Beach, CA
03.2021 - Current
- Coordinated with scheduling, production and quality leaders to plan daily operations activities and resolve issues.
- Conducted regular inventory checks of supplies used in the packaging area.
- Maintained clean and organized work area to ensure safety and productivity.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Managed office inventory and placed new supply orders.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Financial Coordinator
Coast Family Orthodontics
Pismo Beach, CA
02.2019 - 03.2021
- Ensured accurate billing for customers to minimize discrepancies.
- Resolved billing problems and disputes efficiently, enhancing customer satisfaction.
- Performed necessary adjustments to customer accounts as required.
- Maintained comprehensive records and documentation for all transactions.
- Upheld confidentiality of sensitive information in compliance with regulations.
- Executed daily deposits to secure revenue flow.
- Managed insurance billing processes to ensure timely reimbursements.
- Provided exceptional customer service to address patient inquiries and concerns.
Office Manager
Coastal Iron Design
San Luis Obispo, CA
01.2015 - 02.2019
- Managed filing system to ensure efficient document retrieval.
- Handled incoming calls and communications to provide timely assistance.
- Greeted clients and visitors, creating a welcoming environment.
- Recorded information accurately as required for operational efficiency.
- Updated paperwork and maintained documents through effective word processing.
- Organized and maintained office supplies to support daily operations.
Food Service Worker
Lucia Mar Unified School District
Arroyo Grande, CA
04.2017 - 04.2018
- Assembled and served meals according to specific guest requirements.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
AVP Operations Manager
Coast National Bank
Arroyo Grande, CA
05.2000 - 01.2015
- Ensured smooth and efficient branch operations through effective leadership and staff training.
- Interviewed, hired, and trained customer service representatives to enhance team capabilities.
- Resolved customer inquiries, issues, and complaints to maintain high satisfaction levels.
- Balanced daily cash deposits and bank vault inventory with zero error rate.
- Responded promptly to general inquiries from customers, staff, and clients via various communication channels.
- Adhered to regulatory, security, and audit procedures to uphold compliance standards.
- Served as new accounts representative and teller when needed to support branch functions.
- Conducted monthly certifications to ensure operational integrity.
Education
High School -
Tehachapi High School
Tehachapi, CACollege - Business Administration/Child Development
Cuseta College
San Luis Obispo, CASkills
- Customer service
- Attention to detail
- Time management
- Communication skills
- Cash handling
- Team leadership
- Inventory management
- Office management
- Problem solving
- Employee training
- Banking operations
Certification
- Driver's License
- California Food Handler, 06/01/17 to 06/01/22
Additional Information
Custom Service, Cash handling, Skilled multi-tasker, Excellent time management skills, Strong organizational skills, Detail-oriented, Energetic work attitude, Excellent communication skills
Timeline
Office Manager
Arc Axis
03.2021 - Current
Financial Coordinator
Coast Family Orthodontics
02.2019 - 03.2021
Food Service Worker
Lucia Mar Unified School District
04.2017 - 04.2018
Office Manager
Coastal Iron Design
01.2015 - 02.2019
AVP Operations Manager
Coast National Bank
05.2000 - 01.2015
High School -
Tehachapi High School
College - Business Administration/Child Development
Cuseta College
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