Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hayley King

Austin

Summary

Resourceful and detail-oriented customer service professional with 19 years of experience in various roles. Demonstrated ability to consistently provide exceptional customer service and maintain a flawless driving record. Experienced in retail sales, pricing, and cash handling, with a proficiency in administrative tasks and the ability to work independently. Strong background in customer service and valuable experience in supervising and training new hires.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Delivery Driver/Customer Service

Amazon Flex Delivery
01.2018 - Current
  • Maintained a friendly and courteous demeanor with customers
  • Fantastic ratings
  • Delivered packages and goods to customers in a timely and efficient manner
  • Utilized GPS navigation systems or maps and handheld devices to determine the most efficient routes for deliveries
  • Received multiple commendations from customers for exceptional service
  • Demonstrated strong problem-solving skills when faced with unexpected challenges such as traffic congestion or inclement weather conditions
  • Worked independently with minimal supervision while consistently meeting daily targets and deadlines

Retail Sales Associate

Lingerie and more
10.2021 - 08.2024
  • Assist manager in receiving and pricing merchandise
  • Assist customers in locating merchandise and upselling
  • Retaining customers and providing an exceptional shopping experience
  • Daily cash banking and accounting for the store
  • Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations
  • Collaborated with team members to create visually appealing merchandise displays that increased sales
  • Assisted in the training of new sales associates, providing guidance on company policies and best practices
  • Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
  • Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
  • Implemented strategies to attract new customers, resulting in an increase of foot traffic
  • Proactively approached customers on the shop floor, offering assistance and personalized recommendations
  • Processed returns/exchanges efficiently according to company policies
  • Assisted in inventory management, including receiving and restocking merchandise
  • Increased average transaction value through effective cross-selling techniques

Driver

Uber and Lyft Rideshare Companies
08.2016 - 09.2019
  • Ability to relate to demanding needs of customer while remaining calm, focused and professional
  • 5-star customer service ratings

Personal Assistant

Great American Contractors
10.2006 - 12.2016
  • Answered more than 15 calls per day; Managed office supplies, organization and upkeep
  • Opened and properly distributed incoming mail
  • Maintained a clean reception area
  • Processed client reconciliation, reporting and check requests
  • Managed and maintained executive calendar, scheduling appointments and coordinating meetings
  • Screened phone calls and emails, prioritizing messages and responding on behalf of the executive as needed
  • Handled confidential information with discretion while maintaining a high level of professionalism at all times
  • Maintained an organized filing system both physically and digitally to ensure easy retrieval of important documents
  • Implemented time management strategies that increased productivity
  • Served as point-of-contact for clients/customers/vendors resolving inquiries promptly
  • Demonstrated strong problem-solving skills by resolving conflicts and addressing issues in a timely manner
  • Provided exceptional customer service to clients, exceeding their expectations on a regular basis
  • Cultivated positive relationships with key stakeholders including vendors, suppliers, and business partners
  • Demonstrated adaptability by successfully managing changing priorities and tight deadlines without compromising quality or accuracy
  • Possessed excellent attention to detail when proofreading documents or reviewing contracts/agreements

Assistant Manager

DARQUE TAN
01.2012 - 04.2015
  • Consistently exceeded monthly sales targets through effective product knowledge and persuasive selling techniques
  • Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
  • Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
  • Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
  • Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
  • Maintained a clean and organized work environment to enhance the shopping experience for customers
  • Effectively communicated promotions, discounts, and special offers to customers at the point of sale
  • Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis

Teller

Public Employees Credit Union
04.2005 - 10.2006
  • Organized, stocked and maintained the teller window area
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Handled various accounting transactions
  • Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
  • Maintained a balanced cash drawer at all times, with zero discrepancies or errors
  • Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
  • Identified fraudulent activities and followed proper procedures to report suspicious transactions
  • Managed large volumes of cash while adhering to strict security protocols
  • Performed end-of-day balancing procedures to ensure accurate accounting of daily transactions
  • Developed strong relationships with regular customers leading to increased loyalty and repeat business

Education

Associate's degree - Criminal Justice-Corrections

Austin Community College District

Bachelor - Criminal Justice

Texas State University
San Marcos, TX

Skills

  • Microsoft Word
  • Personal Assistant Experience
  • Typing
  • Supervising experience
  • Experience with children
  • Pricing
  • Delivery Driver Experience
  • Pet care
  • Retail sales
  • Cash handling
  • Accounting
  • Administrative experience
  • Sales
  • Front desk
  • Driving
  • Upselling
  • Leadership
  • Clerical experience
  • Cash register
  • Customer service

Certification

Driver's License, 10/21, 07/30

Timeline

Retail Sales Associate

Lingerie and more
10.2021 - 08.2024

Delivery Driver/Customer Service

Amazon Flex Delivery
01.2018 - Current

Driver

Uber and Lyft Rideshare Companies
08.2016 - 09.2019

Assistant Manager

DARQUE TAN
01.2012 - 04.2015

Personal Assistant

Great American Contractors
10.2006 - 12.2016

Teller

Public Employees Credit Union
04.2005 - 10.2006

Associate's degree - Criminal Justice-Corrections

Austin Community College District

Bachelor - Criminal Justice

Texas State University

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Hayley King