HAYLEY LEWIS
Brick,NJ
Summary
Talented Individual with expert team leadership, planning and organizational skills built during a successful career. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Student Success Manager - Team Lead
Purdue University Global
11.2021 - Current
- Implemented individual student degree program to maximize retention & successfully managed and maintained a cohort size of over 100 students
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Identified at-risk students and strategize a game plan alongside them to ensure academic success
- Ensured all financial documents have been collected, received, and reviewed with the student so they are aware of their financial coverage for the entirety of their degree.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Had the highest number of enrollments on the team in 2023.
Admissions Advisor
Purdue University Global
11.2020 - 11.2021
- Identify, manage and enroll prospective new students for admission into undergraduate degree programs
- Create and cultivate relationships consistently through multiple outlets to produce results and deliver exceptional service at every stage of the Admissions process.
- Successfully manage and organize pipeline to ensure university goals are reached
- Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout the admissions process.
- Fulfilled daily advising tasks and conducted regular follow up with potential students
Account Executive
Hello! Florida Destination Management Company
03.2020 - 06.2020
- Oversee and work in conjunction with a Sales Coordinator in an effort to sell, execute and operate all events flawlessly
- Responsible for generating new sales opportunities within the assigned area as well as maintaining positive relationships with current clients and hotel partners
- Manage multiple accounts simultaneously from proposal through final billing to include conducting site visits, maintaining constant daily communication with clients, and attending all pre‐ and post‐conference and hotel meetings to evaluate all events from the clients’ perspectives and initiate improvements when necessary
- Strive to overachieve sales goals as well as ensure that all event deposits and account receivables are managed correctly.
Product Development Manager
Hello! Florida Destination Management Company
02.2019 - 03.2020
- Enhanced product development processes by streamlining workflows and improving communication between departments.
- Identified opportunities for new products and improvements to existing products to increase sales.
- Updated and implemented an electronic process of creating proposals for all clients through Hello!’s proprietary system which consisted of revising, reformatting, and customizing over 1,000 products for the use of nine different destination locations within South Florida
- Responsible for communicating and training all associates on new product generation and implementation
- Created and maintained positive working relationships with all area vendors
- Hired, trained, and supervised a team of seven Sales Coordinators in all aspects of their support role to Account Executives.
Account Manager
Hello! Florida Destination Management Company
08.2018 - 02.2019
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Established working relationships with prospects and clients by organizing, facilitating, and operating programs to include themed events, transportation moves, tours, teambuilding, and off‐property functions
- Built long‐term relationships as the primary contact for all customers, vendors, and South Florida Hoteliers
- Demonstrated high proficiency in vendor management and multitasking
- Utilized cross‐functional collaboration and communication with internal teams and external partners for quick‐action decision making in order to meet client needs.
Senior Sales Coordinator
Hello! Florida Destination Management Company
04.2016 - 08.2018
- Acted as point of contact when Product Development Manager was unavailable
- Supervised and led a team of seven Sales Coordinators by providing training, guidance, and assistance throughout all events
- Assisted in planning, organizing, and creating corporate events ranging in size from $1,000 to $800,000
- Worked directly with the company’s Senior Account Executive and assisted in increasing sales in the Fort Lauderdale and Miami territories
- Responsible for simultaneously creating multiple proposals, detailed and accurate cost sheets, quotation of services, service agreements, and deposit billing invoices prior to all events assigned to the Senior Account Executive
- Created décor and entertainment concepts from vendor proposals in order to provide clients with detailed visuals for their upcoming events
- Responsible for securing and confirming space and transportation when needed for clients and off‐site events.
Education
Graduate Certificate - Human Resources Management
Purdue University Global
Remote07.2023
Bachelor of Science Degree - Resort and Hospitality Management, Events Management
Florida Gulf Coast University
Fort Myers, FL2015
Skills
- Operations Management
- Effective Communication
- Customer Service
- MS Office
- Contract Management
- Strategic Planning
- Salesforce Management
- Problem Solving
- Staff Management
- Sales Techniques
- Team Leadership
- Time Management
Timeline
Student Success Manager - Team Lead
Purdue University Global
11.2021 - Current
Admissions Advisor
Purdue University Global
11.2020 - 11.2021
Account Executive
Hello! Florida Destination Management Company
03.2020 - 06.2020
Product Development Manager
Hello! Florida Destination Management Company
02.2019 - 03.2020
Account Manager
Hello! Florida Destination Management Company
08.2018 - 02.2019
Senior Sales Coordinator
Hello! Florida Destination Management Company
04.2016 - 08.2018
Graduate Certificate - Human Resources Management
Purdue University Global
Bachelor of Science Degree - Resort and Hospitality Management, Events Management
Florida Gulf Coast University
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