Hayley Lopez
Folsom,CA
Summary
Hard working individual with a communications bachelor's degree and a broad history in customer service, youth involvement, and administrative support. Exhibited a passion for fostering productive client relationships, organizing captivating youth activities, and accurately completing a range of administrative duties. Expert at using a strong sense of communication and problem-solving skills to improve organizational effectiveness and promote healthy relationships. Devoted to providing outstanding workmanship and fostering relationships and team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Facilities Team Lead
Bayside Covenant Church
Folsom, CA, US
10.2022 - Current
- As the Facilities Team Lead, responsibilities include overseeing the day-to-day operations of the church, ensuring the smooth functioning of buildings, equipment, and safety procedures
- Supervise a team of 3 and assign them different tasks to do throughout the church
- Coordinate tasks, allocate resources, and implement strategic plans to optimize facility performance
- Leadership, problem-solving, and organizational skills to maintain high standard of efficiency and functionality within the church and facilities team
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
Sales Associate
Compassion Planet
Rocklin, CA, US
09.2021 - Current
- Company Overview: Compassion planet is a job training program designed to support aged-out foster youth and at-risk youth in developing the skills necessary for independence and success in the workforce.
- Supports company mission by engaging with customers and allowing them to understand the purpose behind their purchase
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Fostered collaborative work environment, sharing best practices and sales strategies with the youth being hired
Youth Development Specialist
Boys and girls club of placer county
Auburn, CA, US
02.2021 - 09.2021
- Plans and implements activities with BGC youth
- Activities may include sports, recreation, education, art, performing arts, culinary arts, homework help, & more
- Manages, motivates, and energizes a group of 20-25 +youth anywhere from grades 1-12th
- Focuses on youth enrichment and safety
- Manages the classroom/ club area effectively
- Provides guidance as a positive role model to club members and youth who come from various backgrounds with hardships and helps provide them with support and security during hard times ie abuse, neglect, addiction etc
- Created and facilitated recreation and education activities for youths to engage in groups in safe environment.
- Facilitated conflict resolution among peers through effective communication strategies that fostered mutual understanding and respect.
- Maintained accurate records of attendance, progress reports, and case notes to track individual achievements and program outcomes.
- Mentored participants in developing essential life skills such as time management, budgeting, decision-making abilities.
- Developed strong relationships with youth, fostering a supportive environment that encouraged personal growth and goal achievement.
Education
Bachelors Of Science - Communications And Mass Media
Southeastern University
Lakeland, FL05.2024
Associate Of Arts And Sciences - Sociology
Sierra college
Rocklin, CA05.2019
High school diploma -
Western Sierra Collegiate Academy
Rocklin, CA06.2017
Skills
- Verbal Communication: public speaking and presentation abilities
- Written communication
- Interpersonal communication: ability to build relationships, collaborate, and help develop ways to solve conflict
- Social media: skilled in using, creating & editing content for different media platforms
- Team player
- Coaching and Mentoring
- Computer Skills
- Office Administration
- Interpersonal Relations
Certification
Driver's License
Additional Information
Completed a 3-year internship at Bayside Church assisting with middle school and high school youth groups. Internship included a variety of administrative tasks as well as developing leadership and communication skills. Currently serving as a small group leader for highschool students, a role I’ve held for the past 4 years. Additionally, I have over 8 years of experience working as a nanny on a part-time and occasional basis.
Willingtorelocate
- Folsom, Ca
- El Dorado Hills, Ca
- Sacramento, Ca
- Roseville, Ca
- Rocklin, Ca
- Lincoln, Ca
Personal Information
Authorized To Work: US
Timeline
Facilities Team Lead
Bayside Covenant Church
10.2022 - Current
Sales Associate
Compassion Planet
09.2021 - Current
Youth Development Specialist
Boys and girls club of placer county
02.2021 - 09.2021
Bachelors Of Science - Communications And Mass Media
Southeastern University
Associate Of Arts And Sciences - Sociology
Sierra college
High school diploma -
Western Sierra Collegiate Academy