Hayley Mascuicca
Oswego
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Receptionist
Tara Animal Hospital
10.2023 - Current
- Greeted clients professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Confirmed appointments, scheduled appointments accordingly, communicated with clients, and updated client records.
Pet Sitter
Self-Employed
06.2021 - Current
- Provided compassionate care to all animals of all species
- Walked and exercised dogs in accordance with owner instructions.
- Observed behavior of animals to detect signs of illness or injury.
- Kept detailed records of daily activities including feeding times, medications administered, potty breaks taken.
- Communicated effectively with pet owners regarding their concerns or questions about the care of their animal companions.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Met with owners to gather pet care information and discuss pet sitting duties.
Nutrition Service Worker
Meals on Wheels
11.2020 - 10.2023
- Assisted in the preparation and delivery of meals to patients, following strict food safety protocols.
- Ensured proper portion sizes were met when preparing and serving meals.
- Cleaned and sanitized all kitchen equipment and surfaces, according to health standards.
- Received daily delivery instructions and route assignments from dispatch.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
Assistant Restaurant Operations Manager
Dunkin
05.2019 - 10.2023
- Monitored inventory levels of food items, beverages and other supplies on a regular basis, ordered appropriate supplies to meet expected demands.
- Provided guidance to employees regarding proper procedures for handling customer inquiries or complaints.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
- Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Shift Manager
McDonald's
05.2016 - 05.2019
- Developed and maintained positive working relationships with staff and customers.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Resolved conflicts between staff members in a professional manner.
- Helped employees accomplish tasks during peak periods.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Education
Associate of Arts - Liberal Arts And Sciences
Cayuga Community College
05.2019
Skills
- Detail Oriented
- Customer Service & Communication
- Issue Resolution
- Schedule Coordination
- Time Management
- Team Building
- Employee Supervision
- Creativity
- Animal Handling
- Animal Safety
Timeline
Receptionist
Tara Animal Hospital
10.2023 - Current
Pet Sitter
Self-Employed
06.2021 - Current
Nutrition Service Worker
Meals on Wheels
11.2020 - 10.2023
Assistant Restaurant Operations Manager
Dunkin
05.2019 - 10.2023
Shift Manager
McDonald's
05.2016 - 05.2019
Associate of Arts - Liberal Arts And Sciences
Cayuga Community College
Similar Profiles
MITHILESH KUMAR SINGHMITHILESH KUMAR SINGH
Hospital Pharmacist at Vardayni Hospital Tara Mondal Road, GorakhpurHospital Pharmacist at Vardayni Hospital Tara Mondal Road, Gorakhpur
Mpumelelo DlaminiMpumelelo Dlamini
Professional Nurse at Tara H Moross Psychiatric HospitalProfessional Nurse at Tara H Moross Psychiatric Hospital
Kimberly TroxelKimberly Troxel
Assistant Hospital Manager/Inventory Manager/Training Manager at Everhart Animal Hospital PVCC & Interim HM, Pfennig Lane Animal Hospital PVCCAssistant Hospital Manager/Inventory Manager/Training Manager at Everhart Animal Hospital PVCC & Interim HM, Pfennig Lane Animal Hospital PVCC
TAKIA BARLOWTAKIA BARLOW
Medical Billing Customer Service Representative at Wolcott, Wood and Taylor, IncMedical Billing Customer Service Representative at Wolcott, Wood and Taylor, Inc
Christina RoyChristina Roy
Case Manager at Hillside Children's CenterCase Manager at Hillside Children's Center