Hayley McClellan
Traverse City,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Kennel Technician
Suttons Bay Animal Hospital
Traverse City, MI
08.2023 - Current
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Ensured cleanliness of kennels through regular sanitizing and disinfecting protocols.
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
- Performed minor grooming services such as brushing fur coats and trimming nails.
- Managed kennel facility by scheduling appointments, managing customer inquiries and maintaining a safe environment for both staff and animals.
- Conducted tours of the facility for prospective clients.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered excellent service to pet owners to drive repeat business.
Shift Leader
Tropical Smoothie Cafe
Traverse City, MI
07.2022 - 09.2022
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Maintained positive working relationship with fellow staff and management.
Hostess/Busser
Olive Garden
Traverse City, MI
05.2021 - 08.2021
- Greeted guests warmly upon arrival, seating them promptly.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Ensured compliance with health and safety regulations at all times.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Assisted servers in bussing tables when needed during busy periods.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education
High School Diploma -
SOS Learning Lab
Traverse City 06-2022
Associate of Arts -
Northwestern Michigan College
Traverse CitySkills
- Customer Service Management
- Production Scheduling
- Operations Support
- Equipment Troubleshooting
- Motivational Leadership
- Creative Problem-Solving
- Cash Handling
- Training Assistance
- Professional Appearance
- Problem-Solving
- Goal Setting and Tracking
- Decision-making capabilities
- Positive Attitude
Timeline
Kennel Technician
Suttons Bay Animal Hospital
08.2023 - Current
Shift Leader
Tropical Smoothie Cafe
07.2022 - 09.2022
Hostess/Busser
Olive Garden
05.2021 - 08.2021
High School Diploma -
SOS Learning Lab
Associate of Arts -
Northwestern Michigan College
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