Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

HAYLEY MCKIBBEN

Casper,WY

Summary

Accomplished Event Director at The Woodlands Golf & Country Club, adept in market analysis and event management. Leveraged strong leadership and problem-resolution skills to enhance event service quality, driving successful, budget-conscious outcomes. Proven track record in vendor coordination, demonstrating a keen ability to optimize resources and foster client relations.

Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

MUSKOGEE CREEK NATION CASINO- CHECOTAH
11.2018 - 06.2022
  • Resolved escalated customer issues with patience and understanding.
  • Trained customer service representatives on customer service standards, policies, and procedures.
  • Provided excellent customer service to clients, resolving their inquiries and complaints in a timely manner.
  • Implemented best practices for handling difficult conversations with customers while maintaining professionalism.
  • Utilized problem-solving skills to troubleshoot technical problems with customers quickly and effectively.
  • Developed strategies to improve customer service processes, increasing efficiency and productivity of the team.
  • Instructed and guided representatives during weekly coaching sessions to mentor and provide resources to reach company goals.
  • Increased accuracy and efficiency of customer service department by recommending vital changes.
  • Administered training and development programs to increase overall job performance.
  • Enforced compliance standards set by management when responding to customer inquiries.
  • Reviewed historical and real-time reports within call management system to provide service level.
  • Coordinated with service providers to facilitate on-site maintenance and repair work.
  • Supervised direct reports and enforced adherence to established procedures and deadlines.
  • Resolved conflicts between employees in an efficient manner while maintaining a positive work environment for all individuals involved.
  • Monitored office supply needs with consistent inventory checks and requisition approvals.

Customer Service Supervisor

MUSKOGEE CREEK NATION CASINO- CHECOTAH
11.2018 - 05.2022
  • Resolved escalated customer issues with patience and understanding.
  • Trained customer service representatives on customer service standards, policies, and procedures.
  • Provided excellent customer service to clients, resolving their inquiries and complaints in a timely manner.
  • Implemented best practices for handling difficult conversations with customers while maintaining professionalism.
  • Utilized problem-solving skills to troubleshoot technical problems with customers quickly and effectively.
  • Developed strategies to improve customer service processes, increasing efficiency and productivity of the team.
  • Instructed and guided representatives during weekly coaching sessions to mentor and provide resources to reach company goals.
  • Increased accuracy and efficiency of customer service department by recommending vital changes.
  • Administered training and development programs to increase overall job performance.
  • Enforced compliance standards set by management when responding to customer inquiries.
  • Reviewed historical and real-time reports within call management system to provide service level.
  • Coordinated with service providers to facilitate on-site maintenance and repair work.
  • Supervised direct reports and enforced adherence to established procedures and deadlines.
  • Resolved conflicts between employees in an efficient manner while maintaining a positive work environment for all individuals involved.
  • Monitored office supply needs with consistent inventory checks and requisition approvals.

Sales Representative

ARMSTRONG- MCCALL PROFESSIONAL BEAUTY SUPPLY
10.2013 - 11.2018
  • Demonstrated excellent customer service skills when dealing with client inquiries.
  • Communicated product features, advantages, and benefits to customers.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Utilized persuasive communication techniques to close deals quickly and efficiently.
  • Worked with management teams to develop annual sales plans, goals, and targets.
  • Adapted to and remained flexible in changing, fast-paced work environment.
  • Managed customer accounts by providing accurate information on product availability and pricing.
  • Generated leads and maintained lists of prospective customers.
  • Handled client deposits and transactions and updated billing information in company databases.
  • Advised clients regarding accounts, pricing schedules, and financing options.
  • Performed market research to identify potential sales opportunities.
  • Identified areas of improvement in existing processes and implemented solutions accordingly.
  • Monitored competitor activity and kept abreast of market conditions.
  • Utilized a consultative approach when engaging prospects over the phone or during face-to-face meetings.

Food and Beverage Server

Choctaw Nation Casino
03.2010 - 04.2013
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Greeted guests warmly to foster welcoming environment.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Remained focused, calm and professional during peak rush hours.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
  • Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
  • Adhered to health and safety standards while handling food and beverages.
  • Entered orders accurately to produce finalized checks and attain correct payments from guests.
  • Anticipated customer needs and responded accordingly to increase customer satisfaction.
  • Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
  • Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.

Customer Service Desk Associate

WAL-MART
06.2006 - 03.2010
  • Monitored inventory levels of supplies required for service desk operations.
  • Processed payments accurately using point of sale systems.
  • Provided excellent customer service by answering inquiries, resolving complaints and offering information about products and services.
  • Responded promptly and professionally to customers’ requests via phone, email and in-person interactions.
  • Greeted customers warmly upon arrival at the service desk.
  • Stayed current on changes in store promotions, sales events and policies.
  • Assisted other departments as needed during peak business periods.
  • Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
  • Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
  • Made appropriate account corrections to resolve customer problems.
  • Determined charges for services requested and arranged for billing.

Education

Associate in Applied Science (A.A.S.) -

Northeastern State University
01.2005

High School Diploma - undefined

Panola High School
01.2005

Skills

  • Market Analysis
  • Profit and Loss
  • Verbal and Written Communication
  • Product Analysis
  • Food Preparation and Safety
  • Client Account Management
  • Employee Scheduling
  • Risk Management
  • Staff Development
  • Time Management
  • Training and Development
  • Event Management
  • Resource Optimization
  • Sound Judgment
  • Staff Motivation
  • Human Resources Leadership
  • Administrative Skills
  • Budget Administration
  • Communication Skills
  • Troubleshooting Expertise
  • Analytical Skills
  • Staff Management
  • Coaching and Mentoring
  • Client Relations
  • Operations Management
  • Problem Resolution
  • Team Leadership
  • Staffing
  • Leadership
  • General Manager
  • Event Tracking
  • Event Supervision
  • Vendor Coordination
  • Market Opportunities
  • Event Service
  • Venue Coordination
  • Industry Trends
  • Marketing Materials
  • Sales Presentation
  • Travel Arrangements
  • Office Supplies and Inventory
  • Providing Feedback
  • Client Requirements
  • Status Reports
  • Customer Marketing
  • Financial Transactions
  • Fee Collection
  • Client Meetings
  • Client Relationships
  • Coordinating Promotional Event
  • Recreational Activities
  • Order Placement
  • Proposal Development
  • Venue Accommodations
  • Service Quality
  • Marketing Event Development
  • Administrative Support
  • Customizing Teaching
  • Event Planning and Logistics
  • Profit Margins
  • Schedule Creation
  • Problem-solving
  • Multitasking and organization
  • Customer service
  • Time management
  • Decision-making
  • Team building and leadership

Certification

Serve Safe Manager Certificate

Timeline

Customer Service Supervisor

MUSKOGEE CREEK NATION CASINO- CHECOTAH
11.2018 - 06.2022

Customer Service Supervisor

MUSKOGEE CREEK NATION CASINO- CHECOTAH
11.2018 - 05.2022

Sales Representative

ARMSTRONG- MCCALL PROFESSIONAL BEAUTY SUPPLY
10.2013 - 11.2018

Food and Beverage Server

Choctaw Nation Casino
03.2010 - 04.2013

Customer Service Desk Associate

WAL-MART
06.2006 - 03.2010

High School Diploma - undefined

Panola High School

Associate in Applied Science (A.A.S.) -

Northeastern State University

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