Summary
Overview
Work History
Education
Skills
Certification
Willing To Relocate
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References
Timeline
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Hayley McWilliams

Midwest City

Summary

Dynamic Billing Specialist with extensive experience at OMSP, adept in medical and dental billing, insurance verification, and accounts receivable. Proven track record of enhancing revenue through meticulous claim processing and effective problem-solving. Strong communication skills and proficiency in Microsoft Excel drive operational efficiency and foster positive client relationships.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Billing Specialist

OMSP
Oklahoma City
01.2023 - Current
  • File medical and dental claim with the right processing code.
  • Call insurances, to review and reprocess claims.
  • Apply insurance payments to patients accounts per Claim code that they paid.
  • Process patent payments by phone when working patient accounts.
  • Verify demographics of patient with their insurance.
  • Accounts Receivable
  • Patient account Receivable
  • Medical Billing
  • Dental Billing
  • Data Entry
  • 1. Patient Demographics
  • 2. Insurance verifications
  • 3. Insurance Demographics
  • 4. Creating Medical/Dental claim
  • Knowledge of Epic System- Citrex
  • Excel
  • Word
  • Insurance Provider portals
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Maximized revenue potential by identifying and resolving under-billed accounts.
  • Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
  • Optimized payment collection times by implementing effective follow-up strategies with clients.
  • Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
  • Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
  • Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
  • Used data entry skills to accurately document and input statements.
  • Handled account payments and provided information regarding outstanding balances.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Utilized various software programs to process customer payments.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

Branch Manager

Security Finance Corporation of Spartanburg
Midwest City
08.2020 - 11.2022
  • I close new customer, and former borrow loans.
  • I currently do weekly/monthly paperwork for monthly and weekly goals.
  • I set goals for myself, the office, and three of my assistants.
  • We handle money every day, as well as check, debit cards, and money order payments daily.
  • Send and respond to supervisor emails.
  • Organization and organize certain tasks throughout the day as problems occur.
  • Order office supplies.
  • Teaching-coaching my assistants to be able to do my job, for times when I am not around(vacation,sick,meetings. Etc.)
  • We constantly/consistently work on growth of our ledger, and growth of our accounts.
  • Skip tracing.
  • Work with a 10 key to do all calculations.
  • Constantly doing updates, and typing.
  • We deal with filing by last names, for current, paid out, charge offs.
  • We use collection calls daily, for our accounts helping them with balances, current past dues.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
  • Created and executed marketing strategies, increasing brand awareness and attracting new customers.

Senior Assistant Branch Manager

Security Finance Corporation
Del City
05.2018 - 07.2020
  • Closing loans, opening and closing the office.
  • Running debit card payment by phone and in person.
  • Handle cash payments, and running my cash drawer.
  • Credit checks, 10-key.
  • As well as simple math to figure out goals.
  • Phone etiquette, making and taking phone calls.
  • Daily collections, and lending services.
  • Schedule making.
  • I manage the office when Branch Manager is out.
  • Aware of all state and lending regulations, and laws.
  • I also do legal, and go to court when it is needed.
  • Maintained strict confidentiality of sensitive information while managing complex filing systems for both physical documents and digital records.
  • Oversaw daily operations within the department, delegating tasks efficiently and maintaining a positive work environment for all team members.
  • Increased customer satisfaction with timely responses to inquiries, thorough research, and effective problem-solving strategies.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Served as a trusted advisor to peers and junior team members, offering guidance on best practices while fostering an atmosphere of continuous learning within the workplace.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Greeted guests in with friendliness and professionalism.
  • Assisted manager in all aspects of business operations.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Examined customer loan applications for loan approvals and denials.

Customer Service Representative

Red River Credit Corporation
Midwest City
11.2017 - 04.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Renew loans, money payments, debit card payments in person and over the phone.
  • Title loans as well.
  • Receiving and delivering inbound and outbound phone calls.
  • Collection calls, and follow-up on past due accounts.
  • 10 Key

Assistant Branch Manager

Security Finance
Midwest City
11.2016 - 08.2017
  • I process payment, renew loans, do nightly deposits.
  • Making outbound and taking inbound phone calls.
  • Dealing with any customer complaints.
  • Customer Service while raising and renewal of accounts.
  • Making new loans as well.
  • 10 key.
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
  • Implemented process improvements to increase productivity.
  • Reviewed credit applications for risk factors and credit worthiness.
  • Implemented targeted marketing strategies that attracted new customers while retaining existing ones leading to an overall increase in branch footfall.
  • Developed strong relationships with key clients, contributing to significant growth in business revenue.
  • Demonstrated knowledge of branch financial products, loans and lines of credit.
  • Played a key role in growing the branch''s loan portfolio through proactive client outreach and relationship management efforts.

Education

Associates - Medcial Assistant/ XRay technician

Heritage College
Oklahoma City, OK
08.2015

Diploma -

Del City High School
Del City, OK
05-2013

Skills

  • Retail math
  • Math
  • Typing
  • HIPAA
  • Loan processing experience
  • Phone etiquette
  • Time management
  • Office experience
  • Loan processing
  • Food service
  • Shift Management
  • Banking
  • Computer skills
  • Microsoft Office Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Customer Care
  • Marketing
  • Loan funds disbursement
  • ICD-10
  • Customer Support
  • Assistant Manager Experience
  • Strategic Planning
  • Accounts receivable
  • Cash register
  • Food Handling
  • 10 Key Data Entry
  • Restaurant experience
  • Cash handling
  • Fast Food
  • Basic math
  • Stocking
  • 10 key typing
  • Communication skills
  • Food handling
  • Office Management
  • Writing skills
  • Food Preparation
  • Office management
  • Shift management
  • Computer literacy
  • Cash Handling
  • Word processing
  • Organizational skills
  • English
  • Customer service
  • Management
  • Filing
  • Medical billing
  • Dental billing
  • Claim processing
  • Insurance verification
  • Data entry
  • Customer relationship management
  • Payment processing
  • Claims processing
  • Problem-solving
  • Billing dispute resolution
  • HIPAA compliance
  • Cash posting
  • Data entry proficiency
  • Collections management
  • Denial management
  • Claim submission
  • Insurance confirmation
  • Insurance claim processing
  • Accounts receivable expertise
  • Medical billing and collections
  • Billing systems and software
  • Tax reporting
  • Tax preparation
  • Payment posting

Certification

  • Driver's License, 06/01/23, 06/01/27
  • Alcohol Beverage Employee License, 10/01/22, 10/01/24
  • Oklahoma Able commission Alcohol Certification
  • Bartender License

Willing To Relocate

  • Midwest City, OK
  • Oklahoma City, OK
  • Del City, OK

<Enter your own>

Authorized To Work: US for any employer

References

References available upon request.

Timeline

Billing Specialist

OMSP
01.2023 - Current

Branch Manager

Security Finance Corporation of Spartanburg
08.2020 - 11.2022

Senior Assistant Branch Manager

Security Finance Corporation
05.2018 - 07.2020

Customer Service Representative

Red River Credit Corporation
11.2017 - 04.2018

Assistant Branch Manager

Security Finance
11.2016 - 08.2017

Associates - Medcial Assistant/ XRay technician

Heritage College

Diploma -

Del City High School

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