Hayley Miesse
Norfolk,VA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Scheduling Manager
Veteran Reporters Inc.
06.2024 - Current
- Developed effective strategies for managing high-volume periods, maintaining consistent service levels during peak times.
- Managed staff schedules to ensure adequate coverage during all operational hours, reducing overtime costs and improving employee morale.
- Improved overall department efficiency with the development of comprehensive staff training programs and resources.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Customer Care Representative
LoanCare Service Link
09.2023 - Current
- Provided exceptional customer service by accurately answering questions related to mortgage terms, payments, escrow accounts, taxes, insurance premiums, prepayment penalties.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Maintained compliance with federal regulations, company policies, and industry best practices in all mortgage loan servicing activities.
- Improved borrower satisfaction by efficiently managing and resolving mortgage loan servicing inquiries.
- Streamlined loan servicing processes for quicker response times and increased customer satisfaction.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Owner/operator
Hayley Shea's Kitchen
05.2019 - 07.2023
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Prepared annual budgets with controls to prevent overages.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Managed day-to-day business operations.
- Assessed income and expenses and adapted plans to improve profit levels.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Front Office Manager
Chavez & Chavez Contstruction
06.2015 - 07.2020
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Developed and implemented procedures to improve accounting efficiency.
Education
Associate of Science - Business Administration And Management
Santa Fe College
05.2012
Skills
- Data Entry
- Complaint Handling
- Payment Collection
- Time management
- Client Account Management
- Scheduling Coordination
- Budgetary Planning
- Schedule Management
Contact
Norfolk, VA 23513
Education
Gainesville, FL
Timeline
Scheduling Manager
Veteran Reporters Inc.
06.2024 - Current
Customer Care Representative
LoanCare Service Link
09.2023 - Current
Owner/operator
Hayley Shea's Kitchen
05.2019 - 07.2023
Front Office Manager
Chavez & Chavez Contstruction
06.2015 - 07.2020
Associate of Science - Business Administration And Management
Santa Fe College
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