Hayley Mills
Lake Worth,TX
Summary
Dependable worker skilled in fast-paced environments and adaptable to changing needs. Proven ability to deliver effective customer service with meticulous attention to detail. Committed to identifying opportunities for process improvement and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Local Hire Customer Service Representative
FEMA Recovery
Denton, Texas
07.2024 - Current
- Executed caller services and casework functions to support disaster survivors, adhering to FEMA's eligibility guidelines.
- Conducted registration intake and data collection for disaster assistance applications.
- Provided case status updates and referrals to relevant disaster programs.
- Applied FEMA Manual Determination effectively to assess program eligibility.
- Utilized NEMIS software alongside Microsoft Excel and SharePoint for applicant data management.
- Demonstrated knowledge of agency goals and objectives in service delivery.
- Collaborated within Caller Services and Casework Unit, Applicant Processing Services Section, and Individuals and Households Program.
Sales Lead
Lovers
Fort Worth, TX
11.2020 - 09.2024
- Welcomed and engaged customers to foster long-term sales relationships.
- Resolved customer issues promptly to recover loyalty and maintain sales.
- Operated POS system for scanning purchases, calculating prices, and processing transactions.
- Trained cashiers and customers on product locating, pricing checks, and replacements.
- Monitored daily and monthly sales goals, tracking sales per hour in Microsoft Excel.
- Facilitated training for new hires on best practices and store protocols.
- Maintained organized sales floor with current merchandise to drive revenue.
- Reset store displays for seasonal events and merchandise changes.
Education
High School Diploma -
Shannon High School
Haltom City, TX05-2021
Skills
- Customer service
- Microsoft Excel
- Case management
- Sales support
- Money handling
- Time management
- Effective communication
- Team collaboration
- Problem solving
- Active listening
- Multitasking
- Policy adherence
Timeline
Local Hire Customer Service Representative
FEMA Recovery
07.2024 - Current
Sales Lead
Lovers
11.2020 - 09.2024
High School Diploma -
Shannon High School
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