Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
MCI Communications
Iowa City, IA
01.2024 - Current
Followed up with customers about resolved issues to maintain high standards of customer service.
Delivered prompt service to prioritize customer needs.
Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Addressed customer account discrepancies and concerns.
Investigated and evaluated customers for creditworthiness and potential risk factors.
Updated, entered, and reviewed customer data.
Troubleshot technical issues related to the online enrollment system, providing prompt resolutions.
Tier 2 Customer Service Representative
MCI Communications
Iowa City, IA
07.2023 - Current
Provided customer service to customers with technical issues, answering questions and troubleshooting problems.
Assisted customers in navigating the company's website, helping them find relevant information quickly and easily.
Developed strong relationships with customers by addressing their needs efficiently and professionally.
Tracked customer orders, ensuring timely delivery and resolving any order discrepancies promptly.
Resolved escalated customer service issues in a timely manner.
Used remote login tools to assist clients with technical and product questions.
Customer Service Chat Representative
MCI Telecommunications
Iowa City, IA
04.2023 - Current
Assisted with placement of orders, refunds, or exchanges.
Resolved customer complaints via phone, email, mail or social media.
Complied with all company policies related to customer service standards.
Suggested solutions when a product malfunctioned or an issue arose that was not covered by the policy.
Explained products or services to customers and provided pricing details.
Provided customers with product and service information.
Updated internal databases with contact information after each call was completed.
Responded to customer inquiries through chat in a timely and accurate manner.
Identified and escalated priority issues per client request guidelines.
Created detailed records of customer interactions and transactions.
Assisted customers with product selection, order placement, and payment processing.
Education
GED -
Bevill State Community College
Fayette
07.2017
Skills
Decision-Making
Flexible and Adaptable
Reliable and Trustworthy
Customer Relations
Analytical and Critical Thinking
Excellent Communication
Troubleshooting
Task Prioritization
Conflict Resolution
Microsoft Office
Clerical Support
Written Communication
Organizing and Categorizing
Data Entry
Technical Support
Call Center Operations
Zendesk
Gladly
Detail oriented with the capacity to maintain a high level of accuracy
Excellent written and verbal communication skills
Technically proficient
Remote
Accomplishments
Promoted to Tier 2 escalations.
Consistently maintained high customer satisfaction ratings.
Successful completion of Technical Support Fundamentals.
Rescue Volunteer.
Timeline
Customer Service Representative
MCI Communications
01.2024 - Current
Tier 2 Customer Service Representative
MCI Communications
07.2023 - Current
Customer Service Chat Representative
MCI Telecommunications
04.2023 - Current
GED -
Bevill State Community College
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