Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Hayley Mixon

Hayley Mixon

Jasper,AL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

MCI Communications
Iowa City, IA
01.2024 - Current
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Addressed customer account discrepancies and concerns.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Updated, entered, and reviewed customer data.
  • Troubleshot technical issues related to the online enrollment system, providing prompt resolutions.

Tier 2 Customer Service Representative

MCI Communications
Iowa City, IA
07.2023 - Current
  • Provided customer service to customers with technical issues, answering questions and troubleshooting problems.
  • Assisted customers in navigating the company's website, helping them find relevant information quickly and easily.
  • Developed strong relationships with customers by addressing their needs efficiently and professionally.
  • Tracked customer orders, ensuring timely delivery and resolving any order discrepancies promptly.
  • Resolved escalated customer service issues in a timely manner.
  • Used remote login tools to assist clients with technical and product questions.

Customer Service Chat Representative

MCI Telecommunications
Iowa City, IA
04.2023 - Current
  • Assisted with placement of orders, refunds, or exchanges.
  • Resolved customer complaints via phone, email, mail or social media.
  • Complied with all company policies related to customer service standards.
  • Suggested solutions when a product malfunctioned or an issue arose that was not covered by the policy.
  • Explained products or services to customers and provided pricing details.
  • Provided customers with product and service information.
  • Updated internal databases with contact information after each call was completed.
  • Responded to customer inquiries through chat in a timely and accurate manner.
  • Identified and escalated priority issues per client request guidelines.
  • Created detailed records of customer interactions and transactions.
  • Assisted customers with product selection, order placement, and payment processing.

Education

GED -

Bevill State Community College
Fayette
07.2017

Skills

  • Decision-Making
  • Flexible and Adaptable
  • Reliable and Trustworthy
  • Customer Relations
  • Analytical and Critical Thinking
  • Excellent Communication
  • Troubleshooting
  • Task Prioritization
  • Conflict Resolution
  • Microsoft Office
  • Clerical Support
  • Written Communication
  • Organizing and Categorizing
  • Data Entry
  • Technical Support
  • Call Center Operations
  • Zendesk
  • Gladly
  • Detail oriented with the capacity to maintain a high level of accuracy
  • Excellent written and verbal communication skills
  • Technically proficient
  • Remote

Accomplishments

  • Promoted to Tier 2 escalations.
  • Consistently maintained high customer satisfaction ratings.
  • Successful completion of Technical Support Fundamentals.
  • Rescue Volunteer.

Timeline

Customer Service Representative

MCI Communications
01.2024 - Current

Tier 2 Customer Service Representative

MCI Communications
07.2023 - Current

Customer Service Chat Representative

MCI Telecommunications
04.2023 - Current

GED -

Bevill State Community College
Hayley Mixon