Hayley Moulden
St Peters,Missouri
Summary
Enthusiastic tour guide with passion for cultivating unforgettable travel experiences. Excellent historical knowledge of Upper Limits with excellent organizational and public speaking skills. Skilled storyteller favored by guests for talent to weave stories and history of sites and venues into entertaining monologue. Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Rock Climbing Guide
Upper Limits Rock Climbing Gym
Maryland Heights, MO
11.2020 - Current
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Guided groups of up to 15 people on tours of Upper Limits.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Provided information through narratives on various sites throughout Maryland Heights area, relaying little-known stories to provide interest.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Receptionist
Sandra Ross Salon
Oak Park, IL
07.2018 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Advised patrons with chronic or potentially contagious scalp conditions to seek medical treatment.
- Shampooed and conditioned patron's hair and scalp to clean and remove excess oil.
- Massaged customers scalps, monitored health and dryness conditions and conveyed concerns to hairdressers.
- Kept detailed track of client preferences and product needs to enhance scheduling and customer service.
- Scheduled appointments for salon and maintained efficient records for administrative and accounting needs.
Education
Associate of Applied Science - Business And Finance
Moberly Area Community College
Columbia, MO05.2023
Skills
- Tourism Market
- Safety Gear
- Guest Teaching
- Safety Guidelines
- Climbing Skills
- Visitor Education
- Learning Skills Development
- Scheduling
- Flexible & Adaptable
- Teambuilding
Timeline
Rock Climbing Guide
Upper Limits Rock Climbing Gym
11.2020 - Current
Receptionist
Sandra Ross Salon
07.2018 - 06.2019
Associate of Applied Science - Business And Finance
Moberly Area Community College
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